09/07/2018
NYE Services LLC
Summary and Overview
2016
Introduction:
Simply put, NYE Services LLC is a one-stop shop, a full-service company which extends the reach of its customers’ products, services and messages to all markets of Afghanistan through:
• Distribution
• Sales
• Niche marketing services
Founded in 2002, NYE Services LLC is an Afghan-owned, Afghan-operated company.
Our mission is to facilitate the flow of commerce and information so that Afghans can have the necessary tools to rebuild their lives after three decades of war and suffering, and the years of hope during the Transformation Decade and beyond.
For the owners of the company, delivery is defined as delivery of products, services, information and communication. Business is defined as a social responsibility to create sustainablity through creation of jobs and helping improve living standards.
Beside serving all Afghanistan’s 34 provinces through its 9 zonal offices, NYE Services is connecting rural communities with urban communities and the nation’s capital.
NYE is a trusted partner for NGOs, Afghanistan’s government, international diplomatic and military missions, and the private sector for distribution of printed materials and delivery of material goods. Our esteemed clients include ISAF, NATO, MSF, Care International, MTNA, and USAID.
With a reputation built on integrity, punctuality, and responsiveness, NYE Services LLC and the company’s courier division, NYE Express, have built a diverse portfolio of customers and expanded the services provided.
Because of NYE’s professionalism and customer-oriented positive work relationship, we have never lost a client to a competitor. This unblemished track record is further evident by the decade long renewal of our client’s contracts through 2017. Contracts have ended due only to the withdrawal of our partners from the region. The relationships we build through our business endure.
NYE is fully licensed and registered as a logistics company with AISA, Ministry of Telecommunication & Information Technology, NATO, ISAF, JCCS, SAM and U.S. Government agencies.
Mission Statement
Our mission is to serve our clients.
No matter the location, size, or scale of materials transported, our expertise is in delivering mission critical logistic services for our discrete clients.
Our ability to perform even during times of conflict is grounded in our respectful relationships with all local customs, histories, and relationships. We offer a dependable flow of commerce to areas few groups can provide.
NYE has become a leading supporter of Afghanistan’s commercial development by enabling emerging business sectors. By providing cost-effective and reliable solutions, NYE connects their partners with the products and services they need to succeed in the market.
NYE adheres to the highest standards of corporate responsibility and offers its employees competitive wages, benefits, and educational reimbursements. NYE believes in creating sustainable jobs and helping to improve living standards. We utilize sustainable best practices and have become highly successful by adapting to Afghanistan’s infrastructure and security challenges.
To accomplish its mission, the company's operational team turned their knowledge of Afghanistan's humanitarian distribution networks as used by aid workers during the years of war, into distribution networks dedicated to providing Western Governments and Afghan clients with the resources they need to conduct their operations.
In addition to sales and distribution, the company uses its in-depth knowledge of the nation's diverse cultures and communication traditions to effectively promote new ideas and concepts through a dynamic marketing division.
Objectives
• Establish globally competitive operational standards at all levels of management and operations.
• Diversify revenue streams and widen our market share during the next two years.
• Acquire and implement suitable financial and administrative management processes specific to Afghanistan’s operating environment in terms of communication, infrastructure, and security.
• Improve public relations and marketing to increase the company’s profile both nationally and internationally.
• Annually distribute thousands of tons of reconstruction and humanitarian supplies to help rebuild communities throughout Afghanistan.
• Manage the placement and sale of MTN’s telecommunication products and services to help isolated communities connect with the rest of the country.
• Maintain our status as Afghanistan's sole distributor for the printed press and radio program material for our strategic partner The Killid Group (TKG), making it possible for Afghans to have access to independent and diverse sources of information.
• Connect with strategic partners throughout the region by utilizing NYE’s Communication Division. This division combines local expertise with innovation, offering our clients communication solutions that are both current and culturally relevant. We have access to a diverse range of media outlets in Afghanistan including radio, television, print, and outdoor billboards.
Company History
“Nye” is the Farsi word for a bamboo pen. In mystical circles, it is the first word that Persian poet Rumi penned in his book Mathnawi. We chose Nye as our company name to represent the spreading of knowledge, which we do through our work as a logistics company distributing print media throughout Afghanistan.
Early in 2002, Killid Weekly, the first magazine published by The Killid Group (www.tkg.af) was getting ready to go to print. However at the time, Afghanistan lacked a formal network to distribute print media.
The Killid Group (TKG) was targeting distribution to several Afghan cities for their weekly magazine, so we set to work establishing a logistical network to help them achieve their goals. Our first step was collaborating with existing shops to create selling points.
By the target print date of March 21, Nye had established 70 selling points from Kabul to Mazar e Sharif, covering a total of five provinces. By November, all provinces of Afghanistan were covered through our extensive logistical network. In 2003, Nye had 640 selling points in all 34 provinces, covering more than 120 districts.
NYE’s role in print media logistics expanded to include the distribution of several weekly and monthly publications, including the Mursal weekly, Kabul Weekly, Malalai and Zambail Gham Monthly Magazines, Women Weekly Mirror, Saba Magazine, Naunihalan Magazine, Serat Newspaper, and the ISAF/NATO bi-monthly newspaper. In the past 10 years, NYE has delivered the ISAF/NATO bi-monthly newspaper to 1700 distribution points in all 34 provinces of Afghanistan.
In 2006, the organization was registered with AISA under the name Nye Services LLC. In July of that year, the phone company MTN contracted Nye Services to distribute its SIM cards and build a client base for the company. This contract continues to this day with Nye Services managing a client base of near 1,000,000 subscribers.
That same year, NATO/ISAF entered into contract with the courier arm of Nye Services, Nye Express, to undertake the following tasks:
• Distribution: Nye delivers the ISAF fortnightly newspaper to 1700+ distribution points in all 34 provinces. This contract has been ongoing for 10 years.
Mailbox Management: Nye managed 49 mailboxes throughout Afghanistan’s larger centers, connecting newspaper readers to their editors. Nye Express collected reader’s letters and delivered them to the editorial team at the ISAF Headquarters until the program ended in 2011.
• Delivery of Humanitarian Supplies: From the ISAF warehouse, NYE was responsible for delivering humanitarian supplies to the 24 PRTs and ISAF based when required. These supplies include blankets, rubber boots, school kits, cooking kits, and shelter equipment. Although the scope of this project has been scaled back following the closure of the PRT’s, Nye continues this work on a smaller scale to meet the needs of ISAF.
• Unplanned Transportation Requests: Whenever ISAF has additional transportation requirements; Nye Express is contacted for the efficient and discreet handling of the loads.
Trusted by Afghanistan’s government, NYE is the official distributor for Afghanistan’s Ministry of Education, the National Draft Constitution, and the adopted National Constitution. They are also the favored provider for parcel delivery, transportation, and goods distribution for NGOs and UN Agencies such as USAID and TAF, as well as commercial organizations requiring logistical services.
NYE’s diverse portfolio includes the development of media products, and the distribution of general commodities both for the market and corporate business.
Headquartered in Kabul, NYE has full capacity operations in nine zones in Afghanistan: Kabul, Jalalabad, P**e Khumri, Mazar, Bamiyan, Ghazni, Kandahar, Heart, and Khoust. All the provinces are covered through these nine Zones.
Operations Department
The Operations Department is led by a team of retired afghan army and freedom fighters and is supported by the company’s other divisions including Administration, Finance, Distribution, and the Field Offices.
Our Logistics team includes expatriates with expertise in mail handling, marketing, fundraising and business development.
The Administration, Distribution, and Inventory Departments maintain close contact with the Operations Department to manage and organize inventory. Distribution and Inventory receives and distributes stock according to client and Operations orders, while Administration supports the group with documentation, transportation, and logistics.
The Field Offices maintain close contact with the Manager of Operations, and submit reports on a daily basis. Field Office leads are highly skilled in all aspects of receiving and dispatching goods, including supply, distribution, recollection, expenditure allocations, estimates, and resources requirements to complete jobs on schedule.
Administration & Store Department.
The Administration and Storage Department is one of the most active departments in the company. It is responsible for all administrative tasks and assists with inventory and storage duties in coordination with the Distribution Department.
The Administration and Stock Officer supervises four departments: Logistics, Human Resources, Services, and Transport. We have a total storage capacity of 53,000 cubic feet with access to several hundreds of thousands more, available through our contractual partners.
In coordination with the Distribution Department, the Administration and Stock Department coordinates the receipt of client goods, the placement of the goods in stores and warehouses, and the issuing of goods to other distributers or third parties.
Finance Department
The Finance department professionally approaches the daily, monthly, and yearly fiscal health of the NYE enterprise. Using QuickBooks as the central accounting platform, the Finance Department lays the foundation of services for the coordination of NYE services.
Based in Kabul, the highly experienced Finance Department is responsible for reporting, documentation, record keeping, and software input. All regional and field reports are received at this office for reconciliation. The financial system of NYE is flexible, updated in real time, and able to absorb new business vendors and clients seamlessly.
Marketing Department.
Planning and ex*****on of pricing, promotion, and distribution of good and services to the target market is handled by NYE’s Marketing Department. This department aims to satisfy our clients’ demands of value - elements in an organization that are important to our clients. This includes reliability, accountability, transparency, ownership of errors, feedback, responsiveness, adaptability, and discretion.
The goal of our talented Marketing Department is to help our clients exceed their organizational objectives with a smile.
Distribution Department
The Distribution Department works in conjunction with the Inventory Department to ship goods to different regions of the country, as required by clients and as directed by the Operations and Administration department.
The activities of the Distribution Department are divided into two parts. First, Inventory accepts and registers the receivables and issues a stock availability report to our regional offices. Secondly, they deliver the stock to the NYE regional offices based on our clients instructions and timetable.
Nye LLC Post Transportation Vehicles:
Monitoring and Control
The most effective and successful process of monitoring and controlling operations is through expertly managed information channels. The CEO of NYE follows a highly tailored client-driven approach to delivering logistical services to our clients.
The company’s top management holds weekly and monthly meetings with all departments to ensure timely communication, recognition of issues, and dissemination of information to those who require it. All departments and field offices work together with upper management to ensure precise coordination.
Monthly, quarterly, and annual sales and revenue reporting keeps the entire NYE team focused and moving in harmony with our clients’ goals and objectives
