05/09/2026
🚨 WE ARE HIRING | CRM Executive
Position: CRM Executive
Department: Customer Relationship Management (CRM)
Reporting To: Head of Sales
Organization: Purple Care Limited
Job Type: Full-time
Location: Dhaka
🔹 Key Responsibilities:
* Handle inbound and outbound customer calls professionally and courteously
* Maintain accurate and up-to-date customer information in the CRM system
* Resolve customer inquiries, complaints, and service requests within defined timelines
* Follow up with customers to ensure issue resolution and service satisfaction
* Coordinate with internal departments (Operations, Finance, Claims, etc.) to support customer needs
* Ensure compliance with company policies, service standards, and data confidentiality
* Prepare daily, weekly, and monthly CRM performance reports
* Support customer retention and upselling/cross-selling initiatives when applicable
* Maintain proper call logs, tickets, and documentation
* Adhere to shift schedules, attendance policies, and performance KPIs
🔹 Key Skills:
Customer-Centric Mindset | Communication Skills | Problem-Solving Ability | Teamwork & Collaboration | Handling Pressure & Difficult Customers | Process & Policy Awareness | CRM & Technology Familiarity
🔹 Required Qualifications:
* Bachelor’s degree / Running students can apply
* Minimum 1 year of experience in CRM / Call Center / Customer Service
* Freshers are also encouraged to apply
* Strong verbal and written communication skills
* Proficiency in MS Office (Word, Excel & Email)
* Basic knowledge of CRM software and customer handling tools
🔹 Working Conditions:
* Office-based role
* Shift duty may apply as per business requirements
* Performance will be evaluated based on KPIs, customer feedback, and compliance
📩 How to Apply:
Interested candidates can send their updated resume to: 📧 [email protected]
📱WhatsApp: +8801642-529041
Join Purple Care Limited and become a part of our growing team!