Delivery timelines are estimates and may vary depending on destination, traffic conditions, or operational constraints. Customers are responsible for ensuring that shipment details and delivery addresses are accurate. The company is not responsible for delays caused by incorrect information or recipient unavailability. Shipment tracking information will be provided once the shipment is confirmed.
Refund policy
This Refund Policy is governed by Egyptian Consumer Protection Law No. 181 of 2018. Refunds are applicable if the shipment is cancelled or not delivered due to company fault. Refunds are not applicable in cases of:
Incorrect pickup or delivery information provided by the customer
Recipient unavailability
Force majeure events (weather conditions, governmental restrictions, etc.) Refund requests must be submitted within 14 days from the shipment date. Approved refunds will be processed within 7–14 business days via the original payment method. For refund requests, customers must contact customer support using the details below.
