02/08/2026
Land Train Guard / Customer Experience Host
Location: Llandudno
Position Type: Part-Time with Flexible Hours (Opportunity to progress to Full-Time employment)
Pay Rate: £13.00 per hour
About the Role
Join our team operating the Hop-On Hop-Off Town Tour! As a Land Train Guard, you will be the heart of our service—ensuring passengers have a safe, smooth, and entertaining journey as they explore the town.
This role starts as part-time with flexible hours, making it ideal for someone looking for adaptable shifts, with a genuine opportunity for full-time employment for the right candidate as our operations grow.
Key Responsibilities
* Live Route Commentary: Deliver clear, friendly commentary over the PA system during the tour, ensuring local place names, landmarks, and historical figures are pronounced accurately.
* Passenger Assistance & Support: Actively assist passengers boarding and disembarking, including aiding passengers with mobility issues, elderly guests, and families with buggies or wheelchairs.
* Customer Service & Ticketing: Greet passengers, issue tickets, check tickets, and process cash or contactless payments using a handheld terminal.
* Passenger Safety: Maintain onboard safety at all times, conduct safety checks before each trip, and ensure guidelines are followed while the train is in motion.
* Cleanliness: Keep carriage passenger areas clean, tidy, and presentable throughout the day.
What We Are Looking For
* Strong Communication: Excellent spoken English with a clear, confident voice over a PA system. Welsh language skills are a strong advantage, but not essential—what matters most is a commitment to pronouncing local names and places correctly!
* Physical Capability: Ability to handle a physically active role that involves lifting, bending, and assisting passengers with mobility needs.
* Age Requirement: Must be 18 or older (required for insurance purposes).
* Customer-Focused & Reliable: Approachable, patient, punctual, and passionate about creating a great experience for tourists and locals.
* Adaptable: Comfortable working outdoors in varying weather conditions.
Working Hours & Pay
* Pay: £13.00 per hour
* Hours: Flexible part-time shifts (including weekends and peak holiday periods), with potential to move to a full-time contract.
* Immediate start after training period
How to Apply
Interested in joining the team? Send your CV or a brief overview of your relevant experience to [email protected]
