03/09/2026
Urgent Complaint – Delay in Repair/Return of TVS MLP370 Printer & Non-Receipt of Bill.
Dear Sanvio Systems Team,
I am writing to raise a serious complaint regarding the service and support I have received for my TVS MLP370 printer, which I purchased from you approximately 8–9 months ago.
Despite repeatedly requesting the purchase bill/invoice, I have still not received it. I purchased a TVS product because TVS is a reputed and trusted brand with a strong reputation for reliability. Unfortunately, the service being provided by your staff is seriously affecting the image and goodwill associated with such a reputed brand.
Whenever I contact your team regarding the issue, my calls are either disconnected or I am given unreasonable explanations, suchservice parts are delayed from the Company. I have already submitted the printer for repair and 7–8 days have already passed. I am now being asked to wait for another 7–8 days, which is completely unacceptable.
The printer is an essential part of my daily business operations, and its non-availability is seriously affecting my business and causing unnecessary loss and inconvenience.
I therefore request you to treat this matter as URGENT and arrange to repair and return my printer at the earliest possible time, preferably immediately. If the printer cannot be repaired promptly, I request you to provide an appropriate replacement or alternative solution.
I also request you to provide my purchase bill/invoice without any further delay.
I sincerely request Sanvio Systems to look into this matter seriously. I trusted the TVS brand because of its reputation, and I would not want the poor service experience from your team to damage the goodwill of such a respected brand.
Please confirm the status of my printer and the exact date by which it will be returned.
Regards,
Sunil Aggarwal
Shubham Cargo
Sunil Aggarwal
9041729000
