Options for personalised items or bulk orders are welcome. Special design commissions are also available. Kindly send a Direct Message to our Facebook Inbox
OR
Email to: [email protected]
Please furnish us with:
Name:
Contact No:
Email Address:
Home Address:
Product Code:
Quantity:
We will then email or DM an order confirmation to you. Please DO NOT send orders twice, we cannot be r
esponsible for duplicate orders. Postage fee for :
West M’sia buyer
postage for 1-2items RM6.00
RM 100 above Free Postage. Ordering Confirmation
After ordering, you will receive an email confirmation. We will confirm the receipt of your order within 2 working day. Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. You will not be charged for that particular order. Please also note that we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after payment has been made, we will transfer in the amount of the charge. WHOLESALE ORDERS
Earthprint offers wholesale orders to those interested. We offer competitive pricing for bulk orders. For a quotation on this, please contact us at [email protected]
PAYMENT METHOD
You can make direct deposits to our account as detailed below:
Maybank 512183129403 {Charis Connection}
We will email you to verify your order once your order is placed. Items sold are not refundable or exchangeable. We will include a detailed description of every item for the buyers to refer.
2. We currently accept orders from Malaysia and Singapore only.
3. We will not hold any further responsibility after the items have shipped out from our place.
4. All items will be delivered only after the payment has been made. Once received and checked, we will send out your order within 7 business days.
5. Please ensure that your shipping address location has someone in during daytime as our courier service requires signature upon delivery. If not, they will drop the parcel at the nearest courier office and you will have to collect it yourself there. Please understand that shipment can sometimes be delayed due to weather, customs clearance and other unforeseen circumstances.
6. Our services are on a first-come-first-serve basis. Whoever pays first will get the product first. If items are no longer available, we will contact you and refund you the total amount.
7. All information provided to us will be deemed personal and will be kept confidential.
8. We reserve the right to make changes on our site, policies and the terms & conditions at any point of time.
9. By using this site, you are agreeing to our Terms & Conditions and our Return Policy. Return Policy
• Customer will need to bear the risk for all pre-order items. We will not held responsible for complaints related to personal preferences such as “different color, not as nice as imagined, too small, too big” etc.
• We will only accept returns if the product has obvious defects such as more than 3cm stain, holes or items were sent out wrongly by us. Return postage will be borne by customer, Earthprint will only bear the postage for new replacement item.
• Due to setting of the computer or tablet monitor, colors might be slightly different with the picture posted.
• Please DO NOT place orders if you are unable to wait for the shipment to arrive. Once orders are placed they are NOT REFUNDABLE. However if item is out of stock we will refund back the full amount.
• Buyers will need to pay additional delivery charges when packages are return to us due to incomplete/wrong address given or non-collection from the post offices within the stipulated time.
