12/09/2020
Do's and Don'ts of Calling 911 to Report a Reckless/DUI Driver:
Here are two examples of a terrible caller and an excellent caller (you can remain anonymous):
😡Terrible caller:
"I want to report a car driving all over the road, he's going to kill someone, I have his license plate and he is going like 90 mph!"
Sir, what is your location!
"You need to do something, he is ALL OVER THE ROAD!"
Sir, what is your location?
😊Excellent caller:
"I want to report a reckless driver. I am on I-57 northbound at milepost 232 following behind a dark gray 4-door BMW with Tennessee registration ABC 123."
Sir, what is the vehicle doing?
"He is weaving in and out of traffic and passing vehicles at at high rate of speed on the right shoulder. It looks like there are 3 people in the car."
At the request of some of the ISP 911 Dispatchers/Call-Takers, I would like to touch on a few key points when you call 911 to report a reckless driver. (And by reckless, I'm including DUI, drug-impaired, sleepy, ill/possible medical issue, unrestrianed children, erratic/unsafe, etc.).
📞CALL IMMEDIATELY 📞when reporting, don't wait until you get home 20 mintues later and you lost sight of the car long before. When you call 911, you are transferred to an ISP emergency line and the dispatchers seldom have the information you just gave to 911. You'll need to repeat it again for the ISP 911 operator.
The dispatcher needs critical information in order to provide the message to the Troopers and other police departments in an effort to stop the reckless driver.
1️⃣ LOCATION, LOCATION, LOCATION. The police officer's can't get there if they don't know where you are.
2️⃣ Be prepared to describe the vehicle. This includes the COLOR, MAKE, MODEL, TYPE OF VEHICLE (sedan, pick-up, sport-utility, van, convertible, motorcycle, tanker truck, flatbed, semi, etc)
3️⃣ Be patient while the dispatcher is asking you questions. While you are answering questions, they are entering information into a computer, talking to you, and advising the closest Trooper.
Reckless drivers are reported every day. Motorists with good information relayed to a 911 dispatcher aid in the police locating and arresting the reckless driver. Many times what is reported as a reckless driver is just a driver having a medical issue. Either way, we are able to get that driver the medical attention he/she needs once we make contact with them.
Extra eyes on the road (YOU) help in keeping our roads safe. Be sure you take the time to get as much excellent information to the 911 dispatcher so we can hopefully intercept the recklless driver. You may be asked to testify in court as a potential witness, but it is not required and you may anonymous.
👀👍