12/06/2026
Received a damaged shipment? Don’t panic here’s what to do.
At CitySprint, we understand how important every package is, and while we work hard to ensure safe handling throughout the delivery process, we also believe in making support quick and stress-free when issues arise.
If your shipment arrives damaged:
✔️ Inspect the package immediately
✔️ Take clear photos of the damage
✔️ Keep the original packaging
✔️ Contact our support team as soon as possible
✔️ Share your shipment details for faster assistance
Our team is always ready to help resolve issues efficiently and ensure you get the support you need.
Your trust matters to us and so does every delivery.