02/01/2024
We are looking for a Control Room Agent / Bureau Agent Line 1, based in Centurion.
Duties and Responsibilities:
• Day to day monitoring of client assets.
• Complete all client requests and respond on all queries.
• Support all technical staff on shift. Attain and maintain the company’s prescribed customer satisfaction levels.
• Data capturing (Reports, Incidents and Asset Checks).
• Communicating relevant information regarding movements of company assets.
• Ensure control room equipment is looked after and kept in good working order, reporting damaged items to management immediately.
• Ad-hoc Requests.
Minimum requirements:
• Senior Certificate (matric or equivalent) with a pass in mathematics.
• Fully bilingual in English and Afrikaans (other languages would be advantageous).
• Ability to work in a team and independently.
• Ability to cope with high pressure situations and environment.
• Good communication skills (Face to face, telephonically, e-mail and Whatsapp).
• Good writing skills.
• Excellent listening skills.
• Able to work both day and night shifts.
• Attention to detail is a must.
• Must be proficient in MS Office Suite (especially Excel).
• Adaptable to regular change.
Advantages:
• Meticulous nature (Good attention to detail).
• Customer care, client liaison and relationship building skills.
• Own reliable transport.
• Candidate must be enthusiastic, hardworking, and responsible.
• Must be able to think on your feet.
• Preferably based in Centurion.
• Fresh out of Matric.
Package and Remuneration
• Starting salary of R 8 000.
• Company Medical Aid or contribution to existing Medical Aid added after 3-month probation, should applicant be employed permanently.
Interested candidates who meet the above minimum requirements may send their CV to [email protected]. Kindly take note that NO FACEBOOK MESSENGER APPLICATIONS WILL BE ACCEPTED.
