01/09/2026
We've all been there.
Something's urgent and you need a real answer, right now.
Instead you’ve got menu options that don’t fit your issue and a chatbot that repeats your question back and helps with none of it.
By the time an actual person comes online, it’s moved from urgent to crisis, and your frustration levels have gone in the same direction.
Automation's fine for the simple things. It's the urgent, human moments where it leaves you stuck.
So before you ever need it, it's worth knowing: are the people you rely on the ones who'll actually answer?
What has your experience been of chatbots?