01/03/2026
𝐈𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐓𝐫𝐚𝐯𝐞𝐥 𝐔𝐩𝐝𝐚𝐭𝐞: 𝐌𝐢𝐝𝐝𝐥𝐞 𝐄𝐚𝐬𝐭 𝐀𝐢𝐫𝐬𝐩𝐚𝐜𝐞 𝐜𝐥𝐨𝐬𝐮𝐫𝐞𝐬.
We are here for you, every step of the way: How Phil Hoffmann Travel is supporting our customers navigate uncertain travel times.
Dear valued Phil Hoffmann Travel customers,
We are writing to inform you of significant flight disruptions affecting the Middle East region, and to assure you our team is here to support you through this challenging situation.
Due to regional airspace closures across the Middle east, multiple airlines have temporarily suspended operations, including Qatar Airways and Emirates.
𝐖𝐡𝐚𝐭 𝐢𝐬 𝐡𝐚𝐩𝐩𝐞𝐧𝐢𝐧𝐠:
𝐐𝐚𝐭𝐚𝐫 𝐀𝐢𝐫𝐰𝐚𝐲𝐬: All flights to and from Doha have been suspended, affecting travel between 28 February and 6 March 2026. Operations will resume once the Qatar Civil Aviation Authority confirms safe reopening of Qatari airspace.
𝐄𝐦𝐢𝐫𝐚𝐭𝐞𝐬: All operations to and from Dubai have been suspended until 1500hrs UAE time (2130hrs ACDT) on Sunday, 1 March 2026, with further updates expected as authorities assess the situation.
𝐎𝐭𝐡𝐞𝐫 𝐚𝐢𝐫𝐥𝐢𝐧𝐞𝐬: Additional carriers including Etihad Airways, flydubai, Air Arabia, Saudia, Kuwait Airways, Oman Air, and selected EgyptAir and Turkish Airlines services are also experiencing disruptions.
𝐇𝐨𝐰 𝐏𝐡𝐢𝐥 𝐇𝐨𝐟𝐟𝐦𝐚𝐧𝐧 𝐓𝐫𝐚𝐯𝐞𝐥 𝐚𝐫𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐲𝐨𝐮:
Our commitment to you remains unchanged: your safety, security and peace of mind are our top priorities. Here is what we are doing:
𝐏𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠: Our 24/7 team and our experienced consultants have sprung into action, opening our Glenelg office today until 4pm, monitoring all affected bookings in real-time and tracking airline updates around the clock. From 4pm our After-Hours team kicks in, please note charges apply for this service.
𝐃𝐢𝐫𝐞𝐜𝐭 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧: We are contacting all affected customers directly, in date of departure order, with options and support.
𝐄𝐱𝐩𝐞𝐫𝐭 𝐆𝐮𝐢𝐝𝐚𝐧𝐜𝐞: Our experienced travel consultants are available to discuss your specific situation and options with you.
𝐀𝐢𝐫𝐥𝐢𝐧𝐞 𝐋𝐢𝐚𝐢𝐬𝐨𝐧: We are working directly with airline partners to secure best possible outcomes for our customers.
𝐓𝐫𝐚𝐯𝐞𝐥 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞: We are working with our Travel Insurance partners for updated advice and options to look after affected customers.
𝐀𝐥𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐯𝐞 𝐀𝐫𝐫𝐚𝐧𝐠𝐞𝐦𝐞𝐧𝐭𝐬: Where possible, we are exploring alternative routing options and carriers.
𝐘𝐨𝐮𝐫 𝐨𝐩𝐭𝐢𝐨𝐧𝐬:
Both Qatar Airways and Emirates have implemented flexible policies for affected passengers.
If you are travelling in the next few days: Please do not proceed to the airport. Please contact us immediately so we can:
• Confirm your current flights status
• Discuss your options
• Explore alternative routing via unaffected carriers or hubs
𝐈𝐟 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐭𝐫𝐚𝐯𝐞𝐥𝐥𝐢𝐧𝐠 𝐚𝐟𝐭𝐞𝐫 𝟎𝟔 𝐌𝐚𝐫𝐜𝐡 𝟐𝟎𝟐𝟔:
While your travel may not be immediately affected, the situation remains fluid:
• Monitor your email – we will send updates as the situation develops
• Check your flight status regularly at www.qatarairways.com/travel-alerts or www.emirates.com/au/ english/help/travel-updates
• Stay in contact with our team as your departure date approaches.
• Visit smarttraveller.gov.au for latest government advice
We will proactively reach out if we believe your booking may be impacted.
𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐮𝐬:
For flights departing before 06 March: Today, 01 March 2026 – 08 8350 5700
After Hours emergency, 24/7: 08 8179 9677. Please note charges apply for this service.
From Monday 02 March 2026: Your preferred office or consultant. www.pht.com.au
𝐎𝐮𝐫 𝐩𝐫𝐨𝐦𝐢𝐬𝐞 𝐭𝐨 𝐲𝐨𝐮:
We know that travel disruptions can cause concern, disappointment and practical challenges. We are here to navigate this with you. Our team has decades of combined experience managing complex travel disruptions, and we will use that expertise to advocate for you and find the best solution for your circumstances.
Thank you for trusting us as we work through this challenging time together.
We are here for you!
The team at Phil Hoffmann Travel
*This communication is current as of 01 March 2026 at 12pm ACDT. The situation is evolving rapidly and information may change. We will contact affected travellers as new information becomes available.