No order will be commenced until such time as a deposit has been paid. Please note that all deposits are NON-REFUNDABLE. Balance Due
Balance of payment is due 5 days prior to pick up. Confirmation of Orders Please ensure all contact details, personal information, spelling of names, delivery/collection dates and times and any requested changes have been properly documented on your invoice. Cancella
tions
If you cancel your order your deposit is (NON-REFUNDABLE). At the discretion of management and dependent on the circumstances. If you cancel your order within 14 days of collection date there will be no credit issued and any balances outstanding will be due and payable. Changes
Any changes made to your order within 5 days of collection or delivery will incur a surcharge, depending on the change requested. In most cases we can accommodate changes, however at times it is not possible. We will however endeavour to accommodate you to the best of our ability. Food Products and Services
Crafted Sweets will not be held responsible for anyone suffering from allergies. Nonedible items may be used as decorations in cakes and/or cupcakes. It is the client’s responsibility to ensure that any non-edible items are removed prior to consumption. All effort will be made by Crafted Sweets to ensure that the final product is matched to the colour chosen as much as possible however Crafted Sweets does not guarantee to match the exact colour/s and designs chosen. All effort will be made by Crafted Sweets to supply the products agreed upon at the time of booking. However Crafted Sweets will not be held responsible if the products are not available as a result of, but not limited to, unavailability, seasonal variation or poor quality. Crafted Sweets reserves the rights to use its discretion to supply similar or substitute high quality product under such circumstances and will try where possible to agree this alternative product with the client prior to supply
Quality
Crafted Sweets we pride ourselves on the quality of our products and services. It is important to remember that cakes are a perishable and delicate product. Unfortunately once we dispatch our cakes or our customers take possession of them, a number of factors relating to the care and transportation of the cakes may result in the quality being compromised or damage occurring to the cakes that are beyond our control or responsibility. Care instructions must be followed thoroughly in order to avoid compromising the cakes quality and design. Unfortunately, with all the possible variables, it is difficult for Crafted Sweets to guarantee the cake quality in every case once it has left our premises. Variations from pictured items
In some cases, it may be necessary to change a colour or vary a product from the picture on our site as certain cake decorating items may from time to time be unavailable. Please note that where colours are concerned, the picture represented on our website may not be a true representation of the colour of the cake as quite often screen colours and resolutions are not correct and therefore your cake may appear to be different in colour from that shown. Where items are provided on cakes ( figurines or handmade sugared items) they are strictly provided as decorations on a cake, if there are any breakages or faults with the items after they are removed from the cake we will not replace, exchange or make new items. Refunds
As each cake is unique, so are your special requirements and concerns surrounding your order. If you have found that for any reason the cake you ordered did not meet your expectations, then please contact us via telephone or email. Several resolutions may be available to you and are subject to your situation. If there is an issue with your order, please note that you must refrigerate or freeze the cake immediately and return it to us on the next business day if we are to consider a refund. Note: If you wish to slander us on social Media / Websites your credit will be cancelled and cannot be used.
