Bamboo Airways

06/11/2023

BAMBOO AIRWAYS EXECUTES MULTIPLE OPTIONS TO RESOLVE ISSUES OF AFFECTED PASSENGERS

Dear Valued Customers,

We at Bamboo Airways offer our sincere apologies for the recent changes in the flight schedules that may have disrupted your travel plans. We assure you that we are making all possible efforts to process your requests as quickly as possible. However, due to a sudden surge in requests, we understand that many of your calls, emails, and messages are still pending and we appreciate your patience as we work to resolve your concerns.
To expedite processing times, Bamboo Airways offers multiple options for ticket refunds for your consideration.
- Refund in the form of e-voucher
- Refund by money transferred into the original payment account
👉 Click here for details: https://www.bambooairways.com/vn/en/booking/booking-information/instructional-information/refund-ticket-instructions

If your tickets are issued by an agent, please get in touch with the agent for assistance.

In the case you booked your tickets directly via the Bamboo Airways Website/Mobile app/Ticket Office, please use the original email in the booking process to send your request to [email protected]

27/10/2023

NOTICE OF ADJUSTED FLIGHT SCHEDULE

Bamboo Airways has adjusted the operating schedule for the year-end period and Lunar New Year of 2024 to better serve passengers and market conditions. Details are as follows:

For the international network, temporarily suspend service on:
📍 Hanoi - London Gatwick from October 18, 2023
📍 Hanoi - Incheon from October 29, 2023
📍 Ho Chi Minh City - Singapore from November 1, 2023
📍 Ho Chi Minh City - Sydney/Melbourne/Frankfurt, Hanoi - Frankfurt from November 4, 2023
📍 Ho Chi Minh City - Bangkok from November 21, 2023
📍 Hanoi - Bangkok/Narita/Taipei from November 8, 2023

For the domestic network, Bamboo Airways maintains stable operation of routes connecting major hubs, including Hanoi, Ho Chi Minh City, Da Nang, etc., and leisure routes connecting Con Dao, Da Lat, Hue, Quy Nhon, Cam Ranh, D**g Hoi, etc.

Bamboo Airways dedicates to ensuring that passengers affected by flight disruptions are provided with support promptly. We have recently strengthened our personnel to handle support requests and provide assistance as soon as possible. This includes free flight rescheduling or full fare refunds to passengers.

Routes not subject to adjustment will continue to operate as usual, ensuring a smooth travel experience for passengers. Passengers can purchase tickets online through our website or mobile app or directly from ticket offices and sales agents of Bamboo Airways.

Bamboo Airways sincerely apologize for the inconvenience caused by the flight schedule adjustment. We look forward to your continued understanding, patience, and companionship during this critical time.

Thank you for choosing Bamboo Airways!

25/10/2023

BAMBOO AIRWAYS ENSURES STABLE OPERATING SCHEDULE, PRIOROTIZES CUSTOMER SUPPORT

Dear valued customers and partners,

Bamboo Airways has recently adjusted the frequency of specific routes, which has affected some passengers' travel plans and experiences. Due to the sudden increase in customer requests, some of our procedures are taking longer to process, although we have mobilized all human resources to customer care touch points 24/7.

Bamboo Airways would like to convey our heartfelt apologies to all our partners and customers who may have experienced any temporary inconvenience. We also want to express our gratitude for all of your unwavering support, understanding, and confidence in us during this critical time.

We are committed to prioritizing the legitimate rights and interests of our partners and customers under any circumstances. We are placing great emphasis on expediting the handling of all requests, including those for full ticket refunds or flight rescheduling, in an efficient manner as soon as possible.

For routes not subject to adjustment, such as those that connect major hubs like Hanoi, Ho Chi Minh City, Da Nang, etc., and tourism routes that connect Con Dao, Da Lat, Hue, Quy Nhon, Cam Ranh, D**g Hoi, etc., passengers can expect a seamless traveling experience as usual.

To a great extent, Bamboo Airways hopes to continue to have your patience, understanding, and companionship. Your support is essential for us to stabilize our operations, maintain excellent customer service, and serve you dedicatedly in the future.

Thank you!

17/10/2023

How about a fall getaway with Bamboo Airways to your ideal location? Our hospitable flight crews and modern aircrafts are waiting for you 💚

26/09/2023

WEBSITE/MOBILE APP SYSTEM UPGRADE ANNOUNCEMENT

Dear Passengers,

Stemming from the desire to improve service quality and increase passenger satisfaction, Bamboo Airways has actively cooperated with Amadeus - the world's leading technology partner with more than 30 years of experience providing technology solutions for aviation and tourism - to upgrade the Passenger Service System (PSS) officially.

After one year of preparation, Bamboo Airways respectfully informs the system upgrade time: From 5:00 p.m. September 26, 2023, to 12:00 p.m. September 27, 2023 (GMT+7).

The new PSS system will officially operate from 12:00 p.m. on September 27, 2023 (GMT+7).

Passengers who need to book/change/refund tickets or other services, please perform on the Bamboo Airways website/mobile app or contact our ticket offices/agents before 5:00 p.m. on September 26, 2023, and after 12:00 p.m. on September 27, 2023 for further support.

The upgrade will temporarily interrupt access to Bamboo Airways' website and mobile application. For additional assistance during this time, please contact us at 19001166 or email at [email protected].

Bamboo Airways will also upgrade our website and mobile application's interface. Let's look forward to experiencing our innovative version with a new look, many exciting features, and improvements on September 27, 2023!

Thank you for your patience and support!

21/09/2023

As a close companion of passengers on flights, our flight attendants have a "secret" to identify the unmissable specialties of each destination: the items that travelers are most likely to carry back on their flights home, for example, Hanoi's autumn gifts this season:
.. The fragrant aroma of freshly harvested green rice when passing by rows of chairs... Pure and white lotus bunches at the end of summer and early fall... Gentle whispers about the traditional mooncakes to bring home as gifts.

Let's send a little Northern Vietnam's fall to passengers along with Bamboo Airways' wings!

21/09/2023

BAMBOO AIRWAYS SIGNED A COOPERATION AGREEMENT TO DEVELOP THE AUSTRALIAN TOURIST MARKET IN VIETNAM

On September 11th, CVFR Travel Group joined forces with Bamboo Airways and HTS International Co. Ltd. for a momentous signing ceremony to boost the Australian tourist market in Vietnam.

This collaboration opens up opportunities for associations to showcase the enchanting attractions of Vietnam to the Australian market, spearhead research and the development of a robust data system focused on Australian tourists, and drive forward the creation of an array of diverse tourism products and services, catering to the needs of our cherished customers. CVFR, HTS, and Bamboo Airways are bringing Vietnam closer to our Aussie friends through this partnership.

With Bamboo Airways currently operating 5 round trips per week between Vietnam and Australia, we're gearing up to meet the travel needs of both nations.

20/09/2023

FLY TO VIETNAM, ENJOY MOON FESTIVAL
🥮 Save 10% on Bamboo Airways' Business flight ticket: https://bit.ly/Fly_Business_Australia

Immerse in Vietnam's enchanting Moon Festival atmosphere with Bamboo Airways' 10% discount on Business flight tickets! Don't pass up this fantastic opportunity since you can:
🌟 Revel in unsurpassed comfort and luxury.
🌟 Enjoy priority check-in, boarding, and baggage handling.
🌟 Enjoy fine dining and a variety of drinks on board.

Book today and fly through the end of 2023: https://bit.ly/Fly_Business_Australia

18/09/2023

MORE BAGGAGE LESS WORRY
📍 Buy more soon, only 72 AUD* for 10kg: https://bit.ly/Book-extra-luggage-au

You've found affordable flight tickets from Bamboo Airways, but you want to have more baggage? Remember that a 10kg luggage bundle is always available on Bamboo Airways' official website, call center, agent, or ticket office for just 72 AUD*!

📌 For more information, please visit https://bit.ly/Book-extra-luggage-au regarding:
✔ A detailed price list for buying extra checked bags, applicable to each ticketing location for both domestic and international flights.
✔ The maximum weight for extra pieces of checked luggage for different ticket classes.
✔ Standards for luggage packaging dimensions.

Preparing ahead will certainly save you more money. Take off worrying about spending a lot on checked baggage once you get to the airport!

18/09/2023

On all flight routes, Bamboo Airways is happy to accompany you. Let's soar with our green wings now that fall has spread throughout the streets 🍂

13/09/2023

Hello there, travel enthusiasts and adventure seekers! As we introduce you to a sensational video review that has taken the Singaporean market by storm, get ready to embark on a virtual adventure unlike any other.

Prepare to take notes as Jayden Wong unveils the hidden gems that will make your time at Bamboo Airways extraordinary.

Let the adventure begin: https://youtu.be/QVOcSFJoRlA

G’day, my name is Jayden, welcome back to my channel! This was my 77th flight in 2022; in late November, I flew Bamboo Airways Boeing 787-9 in premium econom...