01/06/2026
INSIGHT: https://bit.ly/43x1KXG
Broker activity continues to concentrate around the major banks, but service performance tells a different story.
ANZ led broker usage in April, while lenders such as Macquarie, Bankwest, and BCU stood out across turnaround times and broker satisfaction.
At the same time, non-bank lenders continue to face slower processing speeds.
What is becoming the bigger differentiator for brokers right now, familiarity or operational performance?