17/03/2026
TERMS AND CONDITIONS OF CARRIAGE
(Gxpress International Courier Services)
1. Interpretation
“Company” means the courier service provider.
“Sender” means the party tendering the Shipment.
“Receiver” means the person or entity named as consignee.
“Shipment” means any document, parcel, or goods accepted for transport under a single consignment note.
2. Application of Terms
These Terms and Conditions govern all services provided by the Company and shall apply to every Shipment, unless otherwise agreed in writing. By tendering a Shipment, the Sender confirms acceptance of these Terms.
3. Right of Inspection
The Company reserves the right to open and inspect any Shipment without prior notice to ensure compliance with applicable laws, security regulations, and operational requirements.
4. Service Scope
The Company undertakes to arrange transportation and delivery of Shipments through its network or authorized partners. Services are subject to operational availability, local regulations, and access limitations at destination.
5. Prohibited and Restricted Shipments
The Sender shall not tender any Shipment containing items that are illegal, hazardous, or restricted under applicable laws or international transport regulations. The Company may refuse, return, or dispose of such Shipments at the Sender’s risk and expense.
6. Sender’s Responsibilities
The Sender is responsible for:
Providing accurate and complete shipment information
Ensuring proper packaging suitable for international transit
Complying with all export, import, and customs requirements
Paying all applicable charges, duties, and taxes
7. Customs and Regulatory Compliance
Shipments crossing international borders may be subject to customs clearance. The Sender authorizes the Company to act as an agent for customs purposes. Delays caused by customs authorities or incomplete documentation are beyond the Company’s control.
8. Transit Time
Any delivery timeframes provided are estimates only and do not constitute a guaranteed service unless explicitly stated. The Company shall not be liable for delays arising from operational, regulatory, or external factors.
9. Charges and Payment
All applicable charges are payable by the Sender unless otherwise agreed. The Company reserves the right to invoice additional costs arising from incorrect information, re-delivery, storage, or customs-related expenses.
10. Liability for Loss or Damage
Liability for loss or damage shall be limited and governed by the Company’s Compensation Policy. In no event shall the Company be liable for indirect or consequential loss.
11. Insurance
Additional insurance coverage may be arranged upon request. In the absence of such coverage, liability shall be limited in accordance with Clause 10.
12. Delivery and Undeliverable Shipments
Delivery shall be deemed completed when the Shipment is delivered to the Receiver’s address or made available for collection.
If delivery cannot be completed, the Company may:
Attempt re-delivery
Return the Shipment to the Sender
Store or dispose of the Shipment after reasonable notice
Additional charges may apply.
13. Claims Procedure
All claims must be submitted within the specified timeframes outlined in the Compensation Policy and must include supporting documentation. Failure to comply may result in rejection.
14. Force Majeure
The Company shall not be responsible for failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, transportation disruptions, labor disputes, or government actions.
15. Data and Information
The Sender agrees that shipment data may be used by the Company for operational, security, and compliance purposes, in accordance with applicable data protection laws.
16. Governing Law and Jurisdiction
These Terms shall be governed by the laws of the country in which the Shipment originates, unless otherwise required by international conventions or mandatory legal provisions.
17. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. Entire Agreement
These Terms and Conditions constitute the entire agreement between the parties and supersede any prior agreements or representations relating to the services.
By handing over a Shipment to the Company, the Sender acknowledges and agrees to these Terms and Conditions in full.
Loss, Damage, and Compensation Policy
1. Limited Carrier Liability
The Company’s responsibility for any loss or physical damage to a Shipment is strictly limited and applies only during the period in which the Shipment is under the Company’s control.
2. Standard Liability Coverage (Uninsured Shipments)
Unless additional insurance is purchased, compensation for loss or damage shall be calculated based on the lowest of the following:
The actual verified value of the Shipment at the time of dispatch;
A fixed liability limit of [e.g., Maximum BDT 10,000 (Ten Thousand Taka Only) per Shipment]; or
[e.g., BDT 400 per kilogram of gross weight]
The Company reserves the right to determine the applicable method of calculation.
3. Proof of Value Requirement
Compensation claims must be supported by valid documentation (such as invoices or receipts).
In the absence of acceptable proof, compensation may be assessed based on the current fair market value or may be declined.
4. Exclusions from Liability
The Company shall not be responsible for loss or damage arising from:
Inadequate or improper packaging by the Customer
The inherent nature or defect of the goods
Acts or omissions by customs or government authorities
Transport of prohibited or undeclared restricted items
Events beyond reasonable control, including but not limited to natural disasters, civil unrest, or transportation disruptions
Any indirect or consequential loss, including financial or commercial losses
5. Delay Disclaimer
Delivery times are estimates only. The Company does not provide compensation for delays, regardless of cause, unless expressly agreed in writing under a guaranteed service.
6. Partial Loss or Damage Assessment
Where only part of a Shipment is affected, compensation shall be calculated proportionately based on the value of the affected portion relative to the total Shipment value.
7. Optional Insurance Coverage
Customers may request additional shipment protection at the time of booking. Where such coverage is purchased, claims will be assessed in accordance with the insured value and applicable policy terms.
8. Claims Submission Requirements
All claims must comply with the following conditions:
Written notification within 7 days for damage or 14 days for non-delivery
Submission of supporting evidence (including photos, invoices, and shipment documentation)
Retention of packaging for inspection if requested
Failure to meet these conditions may result in claim rejection.
9. Claims Resolution
Approved claims will be processed within a reasonable timeframe, typically not exceeding 30 days from receipt of complete documentation. Settlement may be made via bank transfer or service credit.
10. Maximum Liability Limitation
In all circumstances, the Company’s total liability shall not exceed the declared value or insured value of the Shipment, whichever is applicable.
