13/10/2026
Freight enquiries should not disappear into silence.
To support smoother communication between Atlas members, we have added a new reporting option in the Member Area for situations where you have followed up several times and still have not received a reply.
According to our network ethics, members are expected to reply to freight enquiries from fellow members within 48 hours. If that does not happen, you can now report it directly to the Atlas team, so we can follow up and check what is going on.
A simple new feature to help keep communication clear, responsive, and professional across the network.