10/18/2026
You may have seen that a recent study by web analytics firm SEO Backlinks ranked Gander International Airport first among 35 Canadian airports based on Google reviews, with an average rating of 4.5 out of 5 stars.
Some have interpreted this as meaning Gander offers the best airport experience in Canada. Absolutely not.
Google reviews are not a scientific measure of airport performance. There are very sophisticated surveys that benchmark passenger satisfaction, and this isn't one of them, nor does it claim to be.
Keeping that Google score in perspective, there are a few things working in our favour.
For one, there's strength in being small. YQX is an easy airport to get to and through, with short walks, short lines, familiar faces and less stress-inducing crowding.
The bigger thing is the people. Across the various customer service touchpoints here, we have exceptionally capable people who are good at what they do. They also bring that unpretentious, friendly, distinctly Newfoundland brand of hospitality you can't get from a training manual. Combine competence and genuine friendliness, and you've got a winning formula.
Finally, we've made a deliberate effort to offer something beyond the usual airport experience. Reopening our historic International Lounge to the public more than four years ago was about sharing an important piece of aviation history and architecture with Gander and its visitors. But the second motivation was knowing it would add value to the passenger journey. Today, visitors and passengers alike can enjoy the exhibits, art gallery, theatre, gift shop and food offerings.
None of this makes us a perfect airport or solves the very real challenges we face. There's a lot to do to deliver the experience we want at YQX. It begins and ends with strengthening air service, but there are also opportunities to improve ground transportation, terminal amenities and concessions.
So no victory lap here. That said, if there were ever surveys in the following categories, we'd be the undisputed national champs:
🌱 Excellence in airport lawns
🛋️ Retrolicious mid-century modernist lounge design
🛍️ Small airport gift shops
🌮 Fish tacos
🗣️ Newfoundland friendliness/good-natured nosiness