07/16/2021
Your main responsibilities are:
• Receive and dispatch orders, via computer, to driver's mobile device
• Ensure accurate information is conveyed to the driver
• Follow up with drivers to ensure orders are complete
• Monitor all dispatched calls, and those waiting for dispatch, to ensure service levels are achieved
• Monitor driver movement and ensure all areas of service are covered by vehicles
• Investigate and provide information to Operations team for customer inquiries
• Inform and update the Operations team and Manager on significant issues and report service and customer issues as they occur
What you need to be successful in this role:
• High school diploma or graduation from a recognized Business Administration course
• Minimum of 3 years dispatch experience in city of Winnipeg (Freight dispatch an asset)
• Comprehensive knowledge of the city of Winnipeg
• Ability to multi-task in a fast-pace work environment
• Experience dealing with high dispatch volumes and able to easily adapt to change
• Strong attention to detail and organizational skills
• Effective problem solver and ability to proactively resolve issues as they arise
• Professional and positive attitude with the ability to build relationships with drivers
• Fast and accurate data entry and proficient computer skills (Internet, Microsoft Outlook, Word & Excel)
