21/12/2016
The last couple of months at work to meet some of the things that make me feel a little low. Although I have always been a positive and optimistic person, but for the recent work of some of the customers encountered, there are some dissatisfaction. I have always believed that as long as everyone in the cooperation in good faith to be, even if there is no cooperation, but we can talk and enjoy. The last two months, an Indian customer and a customer in Tunisia, received their inquiry, the customer told me very anxious, and then I order after the customer needs the price of polyvinyl alcohol to customers, customers immediately need samples Test, can mail samples,
Companies to mail samples to customers when customers need to bear the courier, with the customer from the first transaction will be returned to the customer the cost, in fact, I think this is a very fair rule. But these two customers refused to bear. After the arrival of samples of Indian customers, because the USD6 tariff reject samples, and later how to tell the customer first samples received, we re-compensate the customer for the first time, we can not confirm the order, He tariffs, the customer is ignored, the last no way we can only pay customs to help customers pay, and more to the delivery fee to the local courier company, customers receive samples, and then never reply to our e-mail, phone . . . . . When our courier agent told us that many Indian customers are like this, we still choose to believe that this customer is out of frustration, the second sample of Tunisia customers received, is no longer any feedback. Later, I continue to reflect on, as a real business partner, these acts are not normal, but there is no sincerity. Often heard a lot of foreign customers complain about some of China's how bad the company, how not integrity, but recently encountered some customer behavior really let me how to really choose a sincere partner to have a deeper understanding of cooperation . Customers who really want to work with you and are interested in your company are well aware that all cooperation is based on the principle of honesty and fairness. Sending samples is a trivial matter, but from this little thing you can see which customers are sincere , We care about is not the point that the sample fee, but with the customer to communicate with each other sincerity, we have a good product, reasonable price, if you just need our products, then please contact us. If you just want to test us or feel fun, then please you away from us, we are serious and serious supplier. And not a liar or shell company. If we do not have the sincerity, we will not in the absence of receipt of your advance payment case, just tell you that you need the product out of stock, delivery time may be delayed than planned some time, if we are a liar or There is no sincerity, we can receive your advance payment to tell you these circumstances, there is no need to bear the risk of losing orders with you ahead of time to inform all possible situations. We then work hard and sincere, all the time are like this. So respected partners, if you choose to cooperate with us, can we sincerely with you.
