27/09/2017
From Safehouse
Dear Customers
Following Monday 18th September’s catastrophic fire at Safehouse Self-Storage, we urge customers to exercise patience whilst we get ourselves back on our feet over the next few weeks.
Please avoid asking us questions about the fire as the Fire Brigade and Police Authorities are still conducting an ongoing investigation into these matters. We are liaising with our insurers to provide you with a speedy resolution to the issue of claims for property lost or damaged in the fire.
We have no idea of the full extent of the damage done to any particular individual’s property but from the condition of the building there will be very little chance of any goods recovered in the future.
Whilst we have suffered great losses in the aftermath of the fire on Monday 18th September 2017, we are very painfully aware that our customers have also endured much loss. We are endeavouring to make sense of the mess and provide clarity on all fronts to all concerned.
We shall:
• Issue a proportionate refund to all customers of unused rent from 18/09/2017, the date of the fire;
• Make a refund of the deposit held on account less any unpaid due items (such as overdue rent);
• Respond to your queries on a first come, first served basis once we have dealt with the Fire and Police Authorities;
• Begin to issue refunds within the next 2 weeks. Please exercise patience as this is a manual process and we do have close to a thousand customers to get through;
• Continue to issue updates to our website so that customers are kept informed on what is happening as soon as we become aware of it;
From the Police and Fire Authorities
Please do not visit Safehouse’ premises on White Hart Lane.
The Police and Fire Authorities have prohibited us and any others from entering the collapsed and burned out building. They say that it is unsafe and very dangerous, that the roof has collapsed and flattened most parts. Where the roof has not collapsed, it may do so at any moment. For this reason, vehicle movements around the site are also not allowed.
The authorities have even prohibited our contractors from entering so we cannot make our own safety assessment as yet.
From our Loss Adjusters
Safehouse appointed Loss Adjusters have set up a dedicated telephone answer service and email address, given below, so that customers who wish to claim for property lost or damaged in the fire may log their details.
The loss adjusters have been very quick to respond and all who have provided details so far have been contacted. Please be patient, though, as the volume of claims to process and the resultant workload is tremendous.
The loss adjusters ask that you restrict your questions to those relating to insurance claims only. Account enquiries will be handled directly by Safehouse.
