25/05/2025
有感而發，從事 Limousine 工作已十二個年頭，從前是香港，現在是英國… 又或者，現在在英國的工作，不應該觀以 Limousine 名字，由客户層面，服務性質，基本上盡是不同，以往，要顧及專業形象，一切要依規矩辦事，想熱心，但不能隨心…
現在來到英國，服務名義上雖然都係機場接送，但服務性質跟本是兩回事。
在英國服務嘅客人，大多是破釜沉舟，為未來而闖天涯。 他們雖要的服務，不是什麽專業形象，不是什麽華麗橋車，他們要的是真心誠懇，真誠服務和一架滿足乘客和行李需求嘅客車，一切都來得實在～直接～
移民他鄉，從來都不是輕易的決定，何況現在舉家移民，扶老攜幼，甚至及貓犬… 每走一步，都不容易，壓力亦出奇地大…
早幾曰，喺某群組，見到位徬徨嘅香港人，臨近出發前三日，收到已預約客車公司不能提供服務通知，雖然該公司聲稱可安排其他公司為他服務，但需要補差價 £70，作為服務使用者，當然盡感不合理，既然服務已承諾，當前問題是出自服務供應商，點解最終要客人承擔額外開支？？
客人雖然合理地提出質疑，但換來嘅答案，卻感覺畀看不起似的，「 £70 鎊啫！又唔係多？唔係下話？」
傾聽客人申訴過程中，客人表示已對移英香港人失去信心，未到步，已經可以咁，過到黎都唔知再有咩事情會遇上…
明明自己以及眼見身邊好多朋友好積極為未來打拼，亦有以身作則地傳承獅子山精神，實在睇唔過眼！！竟然畀一小撮害群之馬金錢奴隸有辱香港人之名，當為行業出一分力，向客人寫包單，由我親自安排，睇下可以令客人拾回一些對香港人嘅信心，希望我能為您們說到做到，衷心祝你們事事順利，新生活愉快！
後記：原本很憤怒！想寫一篇文章向（某公司）為客人聲討！
但回想… 冇咁嘅需要，層次唔同，無謂打爛人哋養家嘅飯碗，但希望佢好好檢討，認為自己會繼續從事呢個行業嘅話，請對客人付出基本嘅責任，認認真真地考返個接載乘客嘅牌照，買返份合法嘅商業保險，唔好再呃人呃到連自己都呃埋？ 再三請你對客人付出番少少責任感，唔好再有辱香港人嘅明聲，拜託拜託！
Some thoughts from the heart…
I’ve been working in passenger transport for twelve years now. It used to be in Hong Kong; today, it’s in the UK. But perhaps what I do in the UK shouldn’t really be called a “limousine service” at all. The customers are different, the nature of the service is different, and almost everything about the job has changed.
Back then, maintaining a professional image was essential. Everything had to be done properly and according to procedure. You could genuinely want to go the extra mile for someone, but there were always rules and boundaries to follow.
Now that I’m in the UK, although the service may still be described as “airport transfers”, in reality it’s something completely different.
Most of the people I serve here have made a life-changing decision to leave everything familiar behind and build a new future for themselves and their families. What they need isn’t a polished corporate image or a luxurious car. What they need is sincerity, genuine service, and a vehicle that can comfortably accommodate their family, their luggage and everything they are bringing with them.
It’s simple, practical and genuine.
Moving to another country is never an easy decision. And when you’re relocating as an entire family — with elderly parents, young children, and sometimes even cats and dogs — every single step can be difficult. The pressure can be far greater than people realise.
A few days ago, I came across a worried Hongkonger in an online group. Just three days before they were due to travel, the transport company they had booked informed them that they could no longer provide the service.
The company said they could arrange another operator instead, but the customer would have to pay an additional £70.
From a customer’s point of view, that understandably felt unfair. If a service has already been agreed and the problem has arisen on the supplier’s side, why should the customer be expected to bear the additional cost?
When the customer quite reasonably questioned this, the response they received left them feeling looked down upon:
“It’s only £70. It’s not that much, is it?”
While listening to what had happened, the customer told me that they had already started to lose faith in fellow Hongkongers in the UK. They hadn’t even arrived yet, and this was already happening. They couldn’t help wondering what else they might encounter once they got here.
That really stayed with me.
I know how hard I’ve been working to build a future here, and I’ve seen so many friends around me doing exactly the same — working hard, helping one another and carrying forward the Lion Rock Spirit that Hongkongers have always been proud of.
So it was difficult for me to stand by and watch the reputation of Hongkongers being damaged by the actions of a small minority who seem to put money before responsibility.
I decided to do what I could within my own profession. I gave the customer my personal assurance that I would arrange the journey myself.
Hopefully, through my actions, I can restore at least a little of their confidence in fellow Hongkongers.
I hope I can live up to my word, and I sincerely wish you and your family a smooth journey, every success, and a happy new life in the UK.
A final note:
At first, I was genuinely angry. I wanted to write an entire post calling out the company concerned and speaking up for the customer.
But after thinking about it, I decided there was no need.
There’s little point in trying to destroy someone else’s livelihood. However, I sincerely hope the company takes a serious look at the way it operates.
If you intend to continue working in this industry, please show your customers the basic level of responsibility they deserve. Take the time to obtain the proper licence required to carry passengers for hire and reward, and make sure you have the appropriate commercial insurance in place.
Please don’t mislead people to the point where you eventually start believing your own story.
Once again, I’m asking you: please show your customers some responsibility. Don’t allow your actions to damage the reputation of Hongkongers who are working hard to build an honest life here.
Please. 🙏🏻
