04/06/2026
𝗦𝘁𝗮𝗳𝗳 𝗣𝗿𝗼𝗳𝗶𝗹𝗲: 𝗛𝗮𝘆𝗱𝗲𝗻 𝗟𝘂𝘀𝗵
Hayden joined AGL two months ago as the third apprentice, taking on the role of IT Support Technician Apprentice. Hayden quickly became an integral member of the team. Working closely alongside his trainer, Harry, Hayden supports clients in resolving issues raised through tickets and calls, while also assisting colleagues with internal IT queries.
Day to day, Hayden is developing his skills as a first-line respondent to IT and Clearview related issues alongside monitoring AGL’s cyber security and maintaining corporate devices. He is also getting hands-on experience using a variety of IT software, to assist both colleagues and clients.
One recent project Hayden particularly enjoyed being involved in was the rollout of our business-grade antivirus + security monitoring + threat protection platform across all internal devices, replacing an outdated antivirus software. He described the project as both rewarding and a valuable learning experience and has seen first-hand the positive impact the upgrade has had across the business.
Since joining AGL, Hayden has felt welcomed and trusted by his colleagues. As his confidence and experience increase, his knowledge and input are more appreciated.
Outside of work, Hayden enjoys spending time with his fiancée in their first home together. He is passionate about film, television and gaming, and has a keen interest in PC building and maintenance. Recently, he has also begun learning to skateboard.
He is also proud to have graduated from the University of Portsmouth in Film Production in 2024 – a fantastic achievement alongside starting his career in IT.
AGL is proud to have Hayden on board and looks forward to supporting his professional development as he progresses in his career.
