03/09/2026
Customer Service Officer
Location: Tema
Job Responsibilities
β’ Serve as the primary point of contact for customers regarding logistics and freight services.
β’ Provide accurate and timely information on shipment status, delivery schedules, and company services.
β’ Monitor and track shipments, ensuring customers receive regular updates.
β’ Coordinate with Warehouse, Transport, Finance, and Operations teams to facilitate efficient service delivery.
β’ Handle customer inquiries and complaints professionally and ensure prompt resolution.
β’ Follow up on delayed shipments and communicate corrective actions to customers.
β’ Investigate and resolve delivery discrepancies and service-related issues.
β’ Build and maintain strong relationships with existing and prospective customers.
Requirements
β’ Bachelor's Degree or HND in Business Administration, Logistics, Supply Chain Management, Marketing, or a related field.
β’ Minimum of 1 to 3 years' experience in customer service, logistics, freight forwarding, or a related role.
β’ Excellent communication and interpersonal skills.
β’ Strong problem-solving and conflict-resolution abilities.
β’ Proficiency in Microsoft Office Suite.
β’ Strong attention to detail.
Send CVβs to [email protected]
Timeline: 6th Sept 2026