21/04/2026
We are writing to formally notify our customers and partners of a serious fire incident that has occurred at the JWR Logistics facility near Panvel.
Port authorities have confirmed that the blaze caused significant damage to the warehouse infrastructure, and it has been reported that a number of shipments stored at the facility have been impacted or destroyed as a result.
Here is where things stand:
→ Our team is actively working with facility management and local authorities to assess the full extent of the damage.
→ Physical access to the site will be possible once fire department authorities declare it safe.
→ We will contact every affected customer individually — as soon as we have a confirmed list.
We also want to take this moment to strongly urge all customers to review their cargo insurance coverage. Events like this serve as a critical reminder that standard logistics liability clauses may not cover the full market value of your goods. An all-risk insurance policy is the most comprehensive protection available.
If you hold insurance for cargo currently at the JWR facility, please notify your insurer immediately to begin preliminary claims proceedings.
We remain committed to full transparency as this situation develops. Further updates will follow.
For urgent queries, please reach out to your Account Manager or contact our support desk directly.
