18/11/2020
Title
Customer Service Assistant
Categories
Ground Staff
Salary
As per Industry
Location
Kolkata
Job Information
Education – 12th above
Should be willing to work in shifts
Well groomed
Fresher or 1 to 2 years of experience
Job Profile
Provide efficient guest service and optimize revenue.
Perform various customer service functions at the airport (check- in / boarding gate and ramp)
Perform allocation assigned as per the roster.
Check status of all flights including catering uplift and adjust as required.
Handle special situations and conditions. eg. – Flight disruption / cancellation / overbooking.
Carry-out the upgrades according to the guidelines in respect of overbooking.
Personally deal with denied boarded and off-loaded guests, irate guests on exceptional basis.
Ensure safe / efficient operation of all activities at the Airport.
Ensure all ground handling activities are conducted as per Airline standards and policies.