19/03/2021
Dear Customers,
it's not my attitude to not say the true, even when we got a positive and negative review I was always sincere.
Let me be again sincere. Covid-19 get a severe impact on the tourism and our service, by reduce the 90% of customers (mostly USA ) for our service.
When this mess starts we principally take care of customers, we receive lots of call by who get the risk to remain locked in Italy and need to catch a flight immediately.
We prefer to get a "loss" that loose a customer, we will recover thousand of device inside hotels, point that are still closed due to
a disastrous economic condition.
I had to reduce all employees that was known by name from each of you, and every time I got their name in your comments or other ,my hearts was full of love. You can imaginate the sadness by put my staff in time reduction or stops the collaboration.
In this mess again , September was the another kick on our hopes.. 20.000 case and increasing. Then sickness and covid stops my jobs.
I'm work on the website to leave one only promotion "monthly" that is the only that have sense.
I really hoping we return to flight soon and return all to normal, so again let me sincere:
apologize for any trouble and delay in answer.. this 2020 was a nightmare
thanks for who trust in onemyfi, in expressowifi and in me.
any quotation please forward to [email protected]
keep in touch.
ivan.
