Ninja Van Cyberjaya Store

24/12/2025

31/12/2024

Welcome 2025!!!

24/12/2024

Dear customers and shippers,

Please note our delivery operations will be on hold on 25th December and will resume on 26th December. Rest assured, our team is all set to get your parcels to you swiftly once operations restart.

Thank you for your trust and support! Wishing you a joyful holiday season—stay safe and have a Merry Christmas! 🎁✨ For any assistance, please reach out to our Customer Service team via NinjaChat:

▶ Ninja Chat (https://bit.ly/3Lxtotr) – Available: 9am-9pm (Mon-Sat), 9am-6pm (Sun)

31/01/2024

Dear Valued Shippers,

To ensure your parcels get delivered before Chinese New Year, please send them out before 2nd Feb for delivery to East Malaysia and 5th Feb for delivery within West Malaysia.

Delivery will still be made after the stated dates and we’ll try our best to complete it before the holiday. All deliveries will be put on hold starting 10th February 2024 and will resume as usual on 12th February 2024.

For further assistance, please contact our Customer Service team via the following Ninja Chat below:⁠
⁠
▶ Ninja Chat (https://bit.ly/3Lxtotr) - Operating hours: 9am-9pm (Mon-Sat), 9am to 6pm (Sun)

Thank you for your support and understanding. Happy Holiday and Stay Safe ✨

09/01/2024

Dear valued customers,

Due to severe flooding, our Kota Tinggi Johor hub is temporarily closed to prioritize the safety of our team and community. All hub operations are suspended until further notice. We're actively monitoring the situation and will provide updates on the reopening once the situation stabilizes.

For urgent inquiries:
Email: [email protected] (replies within 24 hours)
NinjaChat: www.ninjavan.co/consignee-support/ninja-chat (replies within 30 seconds)

We apologize for any inconvenience and appreciate your understanding during this challenging time. Our thoughts are with everyone affected by the flooding. Thank you for your cooperation.

14/12/2023

To our valued customers,

Surging e-commerce volumes during this year-end shopping season have caused a slight strain in our delivery standards.. As we work around the clock to ensure you get your parcel delivered on time, do expect a slight delay in deliveries.

If you need any assistance, please reach out to us via our official Customer Service channels.

✨Email ([email protected]) Responds within 24 hours.
✨NinjaChat (www.ninjavan.co/en-my/support/consignee-support/ninja-chat)

Your patience is very much appreciated as we strive to fulfill each enquiry to the best of our abilities. Just in case we take a little longer to get back to you, please accept our sincere apologies.

Thank you for your support and kind understanding. Stay healthy and safe.