Red Clay Advisory

10/12/2024

Anambra

29/04/2024

Have you ever wondered what the heartbeat of the industry is?

It should be obvious, but it isn’t.

Whether you manage a boutique hotel, beachside resort, food and beverage restaurant or travel agency, your workforce is the heartbeat of your business.

A motivated and engaged team will help you achieve great success.

Here are 3 strategies to achieve this:
✅ Offer flexible schedules and remote work options to improve work-life balance
✅ Provide ongoing training and development opportunities for your workforce
✅ Build a culture of staff recognition and appreciation through rewards, incentives, and commendations.

Remember that the true magic lies in the collective spirit of your workforce. It's the smiles they bring to guests, the seamless operations behind the scenes, and the shared commitment to creating unforgettable experiences.

25/04/2024

Have you ever wondered how hotels began concierge services?

Concierge means "keeper of the candles" and originated from the French phrase "Comte Des Cierges".

In the 17th century, concierges were exclusive to castles, assisting visiting nobles.

In the 19th century, with the rise of leisure tourism and grand hotels in Europe, modern hotel concierges emerged as versatile assistants, aiding travellers with their various needs.

In 1929, Pierre Quentin, a concierge at the Hotel Ambassador in Paris, organized a meeting leading to the formation of a professional society, the Union Professionnelle des Concierges des Grands Hôtels.

This union facilitated resource and knowledge sharing among concierges, solidifying their essential role in hotels today.

24/04/2024

Make the ask. 

Make the ask.

Make the ask. 

You never know what can happen.

I had to learn how to ask for what I wanted because everyone is busy, and you can’t assume they know what you want/need.

This applies for work and in life. 

06/01/2023

06/01/2023

Happy New Year! Wishing you a great 2023! Are you planning any trips this year? Let us know where you want to go!

30/05/2022

We were just wondering,

If you had a friend who loves touring and was visiting Lagos for the first time, where would you love to take them to?

What are those 'wow' tourist attractions in Lagos you've visited and you'd like to recommend to a friend?

Do tell us!

30/05/2022

Customer service training is a crucial part of owning a hospitality establishment. After all, your company's reputation depends on the satisfaction of your customers. Why then does quality customer service remain such a weak point in the tourism and hospitality industry in West Africa?

As an owner of a hospitality establishment - bar, hotel, lounge, restaurant - what are your training objectives? What do you look for when hiring or recruiting a member of your customer service staff?

To read our article on the importance of quality customer service in tourism and hospitality, please click on the link in our bio.

26/05/2022

Passionate about tourism? Curious about the hospitality industry?

🚨Red Clay Tourism Advisory is hiring! 🚨

Red Clay is the leading tourism consultancy practice in West Africa.

We’re looking for fresh, dedicated minds to join our team.
Help harness the tourism potential of West Africa.

If any of these sound like you, send your cv to [email protected]

We can’t wait to meet you

25/05/2022

Passionate about tourism? Curious about the hospitality industry?

🚨Red Clay Advisory is hiring! 🚨

Red Clay is the leading tourism consultancy practice in West Africa.

We’re looking for fresh, dedicated minds to join our team and work with us on our projects.

Together, we can harness the tourism potential of West Africa.

If any of these sound like you, send your cv to [email protected].

We can’t wait to meet you.

25/05/2022

Moments from the third and final batch of the Lagos Tour Guide Training Programme.

We have come a long way. We commenced this programme with the goal of enabling selected tourism enthusiasts with the tools needed to enhance sustainable tourist services in Lagos State.

Our brilliant trainees were educated in areas such as the development of successful business strategies, illuminating tour guiding fundamentals, up-to-date first aid practical training, Public relations, marketing and communications and last but certainly not least, excellent customer service.

Fast forward to May 2022, and we are proud to say Lagos now has 150 trained, certified and registered tour guides to assist residents and visitors on their tours within and outside the State.

This training programme is a partnership between Red Clay, Lagos State Employment Trust Fund (LSETF) and Lagos State Ministry of Tourism, Arts and Culture

Congratulations to our brilliant trainees👏👏👏!

Something huge is coming - watch this space!

25/05/2022

Moments from the third and final batch of the Lagos Tour Guide Training Programme.

We have come a long way.

We commenced this programme with the goal of enabling selected tourism enthusiasts with the tools needed to enhance sustainable tourist services in Lagos State.

Our brilliant trainees were educated in areas such as the development of successful business strategies, illuminating tour guiding fundamentals, up-to-date first aid practical training, Public relations, marketing and communications and last but certainly not least, excellent customer service.

Fast forward to May 2022, and we are proud to say Lagos now has 150 trained, certified and registered tour guides to assist residents and visitors on their tours within and outside the State.

This training programme is a partnership between Red Clay, Lagos State Employment Trust Fund (LSETF) and Lagos State Ministry of Tourism, Arts and Culture

Congratulations to our brilliant trainees👏👏👏!

Something huge is coming - watch this space!