05/05/2022
Frequently Asked Questions (FAQs)
1. How much is the delivery fee?
Toktok delivery rates depends on the Vehicle Type you need for your booking.
**see attached photo below for your reference
Note: Prices may vary without prior notice.
Rates Updated: August 10, 2021
2. Is there any payment options other than cash?
For the meantime, payments are made through cash only.
Note: The maximum amount of delivery fee is PHP 2,000 only.
3. What items can be delivered using toktok?
Send items such as documents, food, clothes, and general merchandise to your friends, loved ones or business partners. For the safety of your package and the Rider please avoid deliveries of the following items: Hazardous, explosive, flammable and unsafe items. Credit or debit cards Cash in any form of currencies Illegal substances Livestock Any unpacked / loose items that can be easily damaged in transit Real or imitation weapons including fi****ms or parts thereof, explosives or ammunition Note: The items stated above will not be insured and toktok will not be liable for any loss or damage.
4. How to book?
Step 1: Type in www.toktok.ph/book/delivery/PPS15687681 in your browser.
Step 2: Scroll down and click ASAP for immediate delivery and click SCHEDULED TIME for scheduled delivery.
Step 3: Type in exact pickup location name of sender, contact number and landmark of sender’s address. Then type in the exact drop off point location, recipient’s name, contact number and landmark of recipient’s address.
Step 4: If you have a promo code, you may type it in.
Step 5: Click to whom payment should be collected, either from the SENDER or the RECIPIENT.
Step 6: Click on the item description and drop down option will appear, you can choose the category of your item. If selected others, please specify on the box that will appear below.
Step 7: You may switch to EXPRESS DELIVERY if the item needs to be delivered urgently.
Step 8: Below, you will see the total delivery fee then click BOOK NOW to confirm. A booking summary will appear, review and make sure that all the details are correct.
Step 9: CAPTCHA will appear at the bottom of the summary, type it in and click CONFIRM. SUCCESSFUL BOOKING will appear
Note: We advise you to seal the items to be delivered only after they have been inspected by the rider. Ensure that your items are well packed for safe transportation, and allow your rider to take a photo as proof of pick-up.
For the security of your packages, please transact solely with the assigned rider to your booking. All bookings and delivery which are accepted by the rider through the toktok App and toktok website.
