19/06/2026
π¨ ππ π£π’π₯π§ππ‘π§ πππ©ππ¦π’π₯π¬: π₯πππ’π’πππ‘π & π₯πππ¨π‘π π£π’ππππ¬ π¨
Attention, valued passengers!
Starting June 28, 2026: All rebooking (rescheduling) and refund requests must be made earlier but not later than 30 minutes before the scheduled departure. Please note that these transactions are subject to applicable graduated surcharges.
π Where to Process Your Request
β’ Main or Provincial Office Actual Tickets: Can be processed at any Trans-Asia Main or Provincial Offices.
β’ Ticketing Outlet Purchases: Must be processed at the original outlet of purchase or any Trans-Asia Main or Provincial Offices.
π Required Documents
β’ The original Ticket / Passage Invoice
β’ A government Valid ID.
If processsing oIf processing on behalf of the ticket owner:
β’ An Authorization Letter.
β’ A photocopy of the Ticket Ownerβs valid government ID.
β’ A photocopy of the Authorized Representativeβs valid government ID.