17/06/2019
Customer Service Specialist.
One of the leading e2e logistics company is looking for Customer Service Specialist
Industry: Freight Forwarding / Logistics
Location: Karachi
Reporting: Head of Department
Experience: 2 to 3 years of experience worked as a same position.
Qualification: Bachelors / Masters in any discipline.
Salary & Benefits: based on experience along with other fringe benefits.
Description
What makes working at e2e Logistics Company so special? Many things. The iconic products
and global nature of our business. The continuous innovation and endless opportunities to
grow. The chance, each and every day, to put a smile on people’s faces. We’re the Pakistan’s
one of the leading service provider of end to end supply chain solutions including E-commerce
Last Mile, Road Transport, Warehousing, Freight Forwarding and we now have an exciting
opportunity to join our team.
Skills/Experties :
The requirements for becoming part of the e2e Logistics Company are:
• Confidence in speaking to people
• High level of accuracy and attention to detail
• Exceptional customer service skills
• Strong organisational skills, with ability to multitask and meet deadlines in a fast-paced
and often crazy working environment.
• Ability to work independently and take initiative to make decisions when necessary
• Never taking yourself too seriously.
Role and Responsibilities:
As part of our Customer Excellence Team, you’ll focus on:
1. Act as single point of contact for assigned customer portfolio within the OTD process.
Ensure that all day to day customer related activities are dealt with in a courteous, accurate and timely manner.
2. Manage escalations for complaints / disputes, handle and resolve issues to ensure maximum
customer satisfaction.
3. Support the delivery of Business / Commercial objectives: achieve customer service targets,
support the improvement agenda (internal process and external customer) and develop collaborative relationships cross functionally and with customers.
Candidates that fulfill the mentioned criteria are encouraged to apply on [email protected]. Only the shortlisted candidates will be contacted
