12/30/2021
KTL Logistics Coordinator:
At KTL, exceptional customer service is at the heart of our success, and as a Logistics Coordinator, you will ensure that we deliver on our promise by providing outstanding service. You'll work with customers, business partners, and drivers to make sure we meet our commitments and delight our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multi-tasking and delivering solutions that move multiple projects toward completion. As a part of the KTL team, you'll have a starring role in helping us continue to provide daily freight solutions for our customers. KTL is a growth company, be part of that growth.
What you’ll do on a typical day:
Must have the desire to work in a multi-task, fast-paced environment with minimal supervision
Build, post, monitor, and close loads in customer and KTL TMS
Diagnose, assess, and resolve problems or issues
Ensure drivers upload Proof of Delivery (POD's) and other paperwork after the completion of load delivery
Process changes or cancellations to delivery orders
Participates in analysis and review of operating performance
Notes closed and or late starting of routes and communicate information to same to customers as appropriate
Post and conduct searches on Load Boards for loads
Be familiar with the FMCSA's Hours of Service guidelines
Have strong data entry and computer skills
Strong Customer Service skills
Perform all other duties, as assigned
What you need to succeed at KTL:
At least one (1) year previous Logistics, 3PL experience preferred
Two (2) years of Customer Service experience is preferred
High School diploma or equivalent
Experience with TMS and related software preferred
Manage multiple tasks simultaneously
Maintain composure under pressure in a fast-paced environment
Demonstrate a high customer service commitment
Able to demonstrate professional phone manner
Proficiency in Microsoft Office and other business-related applications
It’d be great if you also have:
Strong customer service skills and the ability to satisfactorily resolve issues
Solid organizational skills
Associates degree or Military Pay Grade of E1 - E4
Strong computer skills
Excellent follow through on daily tasks and projects
Knowledge of D.O.T. regulations "Is a plus”
Bilingual English/Spanish “is a plus”
Example Schedule:
Monday - Friday
8:30 AM – 5:30 PM - with Rotating night and weekend on call duties as scheduled
Saturday
Once a month