12/08/2020
Admin Associate will need to provide customer service to all retail customers, including business owners, corporate professionals, and busy families.
He or she will operate copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks
The ideal candidate will be an upbeat, positive, customer oriented person with some customer service experience similar to The UPS Store concept, experience in a print production and graphic design role, and well experienced with Adobe Creative Suite and Microsoft Office and eager to learn new skills.
The candidate will display a friendly and genuinely helpful demeanor and a professional appearance at work. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
RESPONSIBILITIES
Understands and fulfills the needs of walk-in customers and telephone/email inquiries
Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience.
Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
Produces/designs, proofs, and updates materials for print projects using Adobe Creative Suite and Microsoft Office.
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Prioritizes and optimizes the work load to streamline the production flow
Frequently multi-tasks while maintaining extreme attention to detail and high quality control
Maintains a clean, organized, and safe working environment
Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services.
Performs other duties as assigned
Understands and fulfills the needs of walk-in customers and telephone/email inquiries
QUALIFICATIONS
High school diploma or GED required
Customer service experience in a UPS Store, Office Depot, FedEx, or similar business experience a plus.
graphic design/print production experience a plus.
Strong computer skills and demonstrated experience with Adobe Creative Suite.
Knowledge and application of printing concepts
Good communication and people skills
Highly organized and detail oriented
Good project and time management skills
Able to work and complete tasks independently in a quick turn environment
Able to work collaboratively
High energy level
Prompt, reliable, and responsible
Able to lift 40+ pounds
BENEFITS
Casual and creative work environment
Flexible Schedule
Uniforms Provided