09/29/2026
Effective this morning, Tuesday, September 29, Reagan Mass Transit District is beginning a trial of an AI Assistant in partnership with our passenger scheduling software provider.
Individuals who call 815-288-2117 will be greeted by an AI Assistant that can assist with a variety of tasks, including providing information about upcoming rides, sharing estimated vehicle arrival times, and cancelling trips. Callers may also request to schedule a ride, at which point they will be transferred to a member of our Dispatch team for assistance.
The AI Assistant trial will run through Friday, October 9.
We appreciate the publicās patience, understanding, and support throughout this trial as we explore potential improvements to our system and services. Thank you for helping us as we evaluate this new technology and work to better serve our passengers.