02/14/2022
Honda Logistics North America is hiring an Network Administrator in East Liberty, OH and Lincoln, AL.
ESSENTIAL JOB QUALIFICATIONS:
The following essential job qualifications include, but are not limited to:
Effectively communicate with team members and customers regarding technical issues and customer service inquiries, both orally and in writing.
Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by customers.
Own each customer case from initial creation to resolution.
Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.
Read and analyze packet captures.
Work with engineering and management to diagnose and resolve critical, escalated issues.
Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
Stay up to date on CISCO features and technology by attending lunch and learns, participating in team communication, and keeping up with enterprise and cloud networking trends.
Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.
Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.
Expertise on latest Cisco hardware and operating systems (Catalyst, Nexus, IOS/IOS-XE/IOS-XR, ISE, NX-OS, and ACI).
Deep understanding of firewalls and network security principles.
Outstanding English language written and verbal communication skills and comprehension.
Ability to clearly and concisely articulate matters to third parties and collaborate effectively with other technical leaders.
Outstanding customer service skills.
Excellent account management, follow-through, and attention to detail.
Experience in computer networking related problem solving, critical thinking, and troubleshooting.
Ability to multitask and work under pressure.
PERIODIC JOB FUNCTIONS:
The following period job functions include, but are not limited to:
· Able to travel if/as necessary (less than 5%, annually)
· Work during periodic shutdown day(s) if/as necessary
MINIMUM REQUIREMENTS (EDUCATION, EXPERIENCE, SKILLS):
The minimum requirements include:
Bachelor’s degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university.
Expertise in network security including Firewall, Security Risk Management, Security (Encryption), Identity and Access Management.
Networking certifications a plus: CCNA, CCNP CWNA, etc.
At least three years of related experience required.
· Intermediate to advanced proficiency in Microsoft Office products (Office, Excel, Word, and PowerPoint).
OTHER QUALIFICATIONS/CONSIDERATIONS:
· Excellent verbal and written communication skills.
· Excellent organizational skills and attention to detail.
· Understanding of and the ability to adhere to generally accepted accounting principles.
· Ability to correctly prepare tax reports.
SUMMARY
The ideal candidate can conduct daily business with interruption through organization and prioritization while focusing on multiple and varied projects within a professional and open office environment.
