06/20/2023
We don’t usually respond to social media feeding frenzies, but in this case, it feels appropriate to tell our side of the story. When any customer comes in with an inappropriate attitude — yelling, casting aspersions on us, putting a finger in our faces, screaming that a bill for services rendered “will not be paid” while refusing to listen to an explanation of the bill, continually interrupting with exclamations of “I’m not paying,” falsely claiming to have purchased 10 boats when in reality it’s been only one in 1997 (not that it matters), bringing up the previous owner’s name (who has been deceased for 23 years), and pushing all the buttons to receive an ill-mannered response — they will be asked to leave. Refusing three requests to leave only made the situation worse. We are disappointed in the vulgar language which came out in a state of heightened tension after repeated requests for the customer to leave. Words spoken cannot be taken back, but an apology was issued and accepted. We wish it was not necessary. Both parties could have handled the interaction more appropriately. Unless you were there to see the entire interaction, you have no reason to post as if you were. It remains at issue as to the bill not being paid. We will not respond to any further incendiary posts regarding this matter.
