07/19/2024
A massive IT outage is impacting airlines, airports, and more worldwide, which means today is one of those travel days where we’re reminded of those things over which we have no control.
Things you CAN do as this resolves (and it *will* resolve!):
✅ Stay Informed: Regularly check for updates from airlines and airports. Use airline apps and follow their social media channels for the latest information.
✅ Be patient and flexible: Understand that delays and cancellations are beyond anyone's control during an IT outage.
✅ Keep essential items handy: Have necessary medications, important documents, chargers, and a change of clothes in your carry-on bag in case of extended delays.
✅ Optimize that lounge access: Now’s the time to get comfortable. You’ll likely have lots of company — so remember a little kindness towards staff and fellow travelers goes a long way.
✅ Know your rights: Get familiar with airline policies on delays and cancellations. and where you're entitled to compensation or rebooking assistance.
✅ Stay calm and courteous: Airline and airport staff are working hard to resolve issues. Truly.
✅ Deep dive into reading: If you have travel insurance, check what is covered in terms of delays and cancellations. It may offer reimbursement for expenses incurred due to the disruption.
How your can help:
🔸 Proactive communication: On a day it’s tough to be a traveler, it’s tougher to be a travel advisor. Chances are they've already been in touch.
🔸 Alternative arrangements: If your booked it, they’ll be looking to rebook it as necessary.
🔸 Liaison with properties and partners: Every touchpoint on your journey is a call your makes to update them on the latest.
🔸 Local assistance: If you’re stuck somewhere unexpected, your can provide information on local services and amenities, such as nearby hotels, dining options, and transportation alternatives.
🔸 Emergency Support: As always, you’ve got a wing(som)man there for 24/7 support to address any urgent issues and provide a reliable point of contact during the disruption.
Patience pants, activate.
