10/01/2026
⏰ A Quick Update About Pickup Times
At The Genie Transportation Services, being on time matters. Not just for your reservation, but for every family and guest we are scheduled to serve throughout the day.
To help keep our schedule running smoothly and make sure our chauffeurs can arrive on time for each customer, we are updating the included wait time for non-airport pickups, including resorts, hotels, vacation homes, and other locations.
For all new reservations made on or after October 1, 2026, the grace period for non-airport pickups is changing from 15 minutes to 5 minutes beyond the scheduled pickup time.
Please remember that your scheduled pickup time is the time we are expecting to depart with everyone and their luggage loaded in the vehicle. It is not the time to come downstairs, leave your hotel room, or begin gathering your belongings.
Our chauffeurs will normally arrive 5 to 10 minutes before your scheduled pickup time so there is time to load luggage, get everyone settled, and depart on schedule.
After the 5 minute grace period, additional wait time may be available at $15 per 10 minutes, depending on the chauffeur’s schedule. In some cases, the chauffeur may need to depart so they can remain on schedule for the next customer.
For airport pickups, the included wait time is:
50 minutes for domestic flights
75 minutes for international flights requiring U.S. Customs clearance
Airport wait time begins when the flight actually arrives at the gate, not from the originally scheduled arrival time.
We know travel days can be hectic, especially with kids, luggage, hotel checkouts, and early morning departures. We simply ask that everyone plan to be ready a few minutes early for non-airport pickups.
This change helps us provide a better experience for everyone by keeping pickups prompt, reducing delays, and making sure the next family receives the same on time service you expect from us.
Thank you for helping us keep the magic moving! 🧞✨