06/12/2026
An airline agent went the extra mile for a customer and lifted her spirits.
The customer was flying internationally late at night, and needed help redistributing her luggage after spending several weeks in the United Stats visiting family.
Christine B., an agent with British Airways, was incredibly warm, friendly and personable, and made the ticketing check-in process as painless as possible.
“After three weeks visiting family in the States, I had just said some difficult goodbyes and was feeling very emotional and deflated, but Christine’s warmth and kindness at check in completely turned my mood around,” said the passenger. “She never rushed me and encouraged me to take my time since there was no queue, which I appreciated more than I can say.”
We love hearing about employees spreading the America’s Friendliest Airport® spirit, and for that Christine was recognized for her outstanding work by our Phoenix Sky Harbor On the FLY team (F = Friendly. L = Let me help. Y = You.)
Do you have a story about a Phoenix Sky Harbor employee who committed an awesome act of superior customer service? Send details to us at [email protected] so we can recognize him or her On the FLY!