09/04/2026
A TSA officer noticed an airport colleague who fell ill and she immediately got emergency medical services to the scene.
Carolyn L., a transportation security officer for the TSA, was walking to her work location when she noticed an airport employee in front of a TSA Security Checkpoint who was in extreme pain and distress. Carolyn immediately took action and called for medical assistance, staying with the employee until the EMTs arrived.
She provided continuous, compassionate support, maintaining a calm, reassuring presence and with the ill employee’s consent, she promptly notified their family member and provided updates until the EMS team arrived.
Carolyn’s actions exceeded expectations by combining decisive incident recognition, effective coordination, and exemplary care under pressure, and she has been given the Phoenix Sky Harbor On the FLY (F = Friendly. L = Let me help. Y = You.) award.
Tell us your story of a Phoenix Sky Harbor employee who answered the customer service call of duty at [email protected] and we’ll make sure they get the recognition they deserve.