07/14/2020
Concierge Qualifications Standards
Health Benefits offered for full-time employees
Assist residents, visitors, vendors, contractors and employees by providing services necessary to ensure a friendly, efficient and safe environment at the property.
Maintain a pleasant demeanor and proper uniform.
Efficient and courteous.
Possess effective verbal and written communication skills.
Have the ability to work on his/her own initiative and in stressful situations.
Enjoy interacting with the building’s residents and management.
Concierge specific tasks:
Handle and resolve resident inquiries independently.
Monitor/operate a building’s computer software programs and CCTV and surveillance systems.
Answer all incoming telephone calls using proper telephone etiquette
Be familiar with the Building’s main systems critical locations
Update and maintain accurate access authorization data/forms, telephone numbers, car information for each resident.
Operate entry (Fob) system and program Electronic keys.
Meet, greet, announce and verify authorization of all residents, visitors, contractors and employees, directing them to the appropriate area of the building and offer any assistance required, such as: opening doors, reminding individuals of packages received for them at the desk, offer assistance with retrieving and loading of items on courtesy carts as needed.
Assist with maintaining the cleanliness standards of the lobby, elevators and other common areas.
Maintain a clean, neat, organized and safe working environment.
Understand Building emergency procedures and their role in an emergency situation.
Report any accident, maintenance issue, safety or security concern immediately to the Manager.
Understand and follow employee guidelines specifically with regards to maintaining a professional relationship with residents and access to their condos.
Maintain a cordial and respectful relationship with the residents, visitors, contractors, venders and fellow employees.
Be physically capable of walking a flight of stairs.
Be physically capable of lifting up to 40 pounds.
Receive messages, letters, parcels, dry-cleaning, and other deliveries, store in an organized manner for quick retrieval and distribution to the proper intended party.
Direct and coordinate moves and deliveries in and out of the building and ensure that the freight elevator is used for such moves/deliveries.
Maintain secure storage and control of all keys received for safe keeping or is responsible for.
Monitor access by visitors – getting and recording ID information.
Monitor access by tradespeople – getting and recording ID information
Handle noise complaints, pool rules, parking permit conflicts in a professional manner.
Provide enthusiasm and support to the leasing team to help with sales efforts.
Perform all other duties as requested by the building’s Manager.
