10/21/2026
π¨ **IMPORTANT COMMUNITY REMINDER: BCBSNM MEDICAID TRANSPORTATION CHANGES NOVEMBER 1!** ππ
π’ **PLEASE HELP US SPREAD THE WORD!**
We want to remind our community that beginning **November 1, 2026, Shuttle Ruidoso will no longer provide transportation for Blue Cross and Blue Shield of New Mexico (BCBSNM) Medicaid / Turquoise Care members.**
β³ **This change is just 11 days away!**
BCBSNM is transitioning its non-emergency medical transportation services to **MTM Health**.
π **WHAT DOES THIS MEAN FOR BCBSNM MEDICAID MEMBERS?**
β
Your Medicaid transportation benefit is NOT going away.
β
MTM Health will coordinate your transportation beginning November 1.
β
Previously scheduled and recurring rides for dates after November 1 will automatically transfer to MTM. You do not need to schedule those rides again unless changes are needed.
π **IMPORTANT MTM PHONE NUMBERS**
π
**Transportation Reservations: 866-913-4342**
Call this number when you need to:
β’ Schedule transportation for an upcoming medical appointment.
β’ Book a new ride.
β’ Make arrangements for future appointments.
π **Ride Assistance: 866-418-9829**
Call this number when you:
β’ Have questions about a ride already scheduled.
β’ Need to cancel an existing reservation.
β’ Have a driver who is running late.
β’ Have been waiting for a pickup that hasn't arrived.
β’ Need assistance with transportation already arranged.
π‘ **Easy way to remember:** The first number is for scheduling transportation. The second is for help with transportation you've already scheduled!
If you have questions about your insurance benefits or this transition, please contact **BCBSNM Member Services** using the number on the back of your insurance card.
ππ **SHUTTLE RUIDOSO IS NOT CLOSING!**
We will proudly continue providing transportation for eligible members through:
β
Presbyterian Medicaid
β
Molina Medicaid
β
UnitedHealthcare Medicaid
β
Select Medicare plans
β
Indian Health Service (IHS)
β
New Mexico Department of Veterans Services
β
Workers' Compensation
β
Private-pay transportation
This change only affects **BCBSNM Medicaid transportation beginning November 1, 2026.**
π **OUR COMMUNITY, WE NEED YOUR HELP!**
Please **SHARE THIS POST** and tag anyone who may benefit from this information! π²π
Many of the people we serve live in rural communities, and we want to make sure everyone knows who to contact for their medical transportation needs.
Whether it's a family member, neighbor, caregiver, dialysis patient, or someone who regularly travels for medical appointments, sharing this information could help prevent a missed appointment.
π To our BCBSNM Medicaid passengers, thank you for allowing Shuttle Ruidoso to be part of your healthcare journey. It has been an honor serving you, and we sincerely appreciate the trust you've placed in our team over the years.
**Shuttle Ruidoso LLC**
*Kindness, Caring, & Respect* π
π **PLEASE SHARE TO HELP US REACH AS MANY NEW MEXICANS AS POSSIBLE!**