09/02/2026
Trying to claim your USDOT record in Motus and getting nowhere?
FMCSA has acknowledged account-related issues, including situations where a carrier's email was registered under the Transportation Service Provider role instead.
If something doesn't look right, don't keep creating accounts or changing information hoping something sticks.
Figure out what role/account you're working under first.
A simple registration problem can become a much bigger headache when duplicate or incorrect information gets involved.
