06/28/2016
Our Recent Press Release:
June 21, 2016
Apogee Launches Top-Notch Delivery & Installation
Service For Appliances and Furniture
White-Glove Delivery Service Puts Customer Experience First for
Manufacturers, Retailers, Distributors and Consumers
SAN FRANCISCO - Apogee announced its official launch today, providing top-of-the-line transportation, delivery, set-up and installation of appliances and furniture – the true meaning of white-glove service. Bridging the gap between the Showroom Seller, Architect, Designer, Contractor, Project Manager or the homeowner, Apogee provides door-to-door service that represents the final point of contact between brands and their customers. Focused on customized service and attention to customer care, Apogee puts the client experience at the forefront of their operation.
“Customers go from carefully selecting the right appliances or piece of furniture with the help of knowledgeable sales representatives to setting up the delivery and installation with crews that are often focused on completing the number of stops they have for the day instead of extending the high-end customer experience that began in the showroom,” said Derek Jones, CEO. “Why should the exemplary customer service and trust end once the delivery process begins? Apogee aims to take the stress out of that process by not only delivering their order but also delivering the level of service the brands’ customers have grown to expect."
Apogee puts customer service first with trustworthy trained delivery and installation staff who not only know the products they’re delivering/installing inside out, but also understand the importance of a positive experience from the moment they knock on the customers’ door to the moment the customer uses their new appliance or new piece of furniture for the first time. With a positive brand experience from showroom to home, Apogee ensures that the last impression a customer has with the brand and showroom is a good one.
Apogee features three levels of service allowing custom tailoring of the delivery process for clients:
• Basic Service: beyond basic but best suited for deliveries of products requiring little or no set-up, the team will deliver the product in its packaging to the home, threshold or garage.
• White-Glove Service: including delivery, the team also handles basic assembly of furniture and electronics; installation of appliances; basic orientation of products delivered and access to customer service support.
• White Glove Premium: designed to meet any and all needs, the highly skilled team offers custom delivery times; assembly of more complex furniture and electronics; installation of more complex appliances; detailed orientation, testing and programming of products; and access to customer service.
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Apogee is the brainchild of a dynamic and committed team of executives and field service professionals with over 60 years of combined experience in all aspects of home delivery, installation and product knowledge in the appliance, hardware and furnishing industries. Relying on their expertise, they’ve found the ideal combination of advanced logistics technologies and unparalleled customer service. With the ability to pick up from manufacturers, distributors, vendors or retailers, Apogee brings professionalism to a process that is often overlooked by most other transportation and delivery facilitators.
Apogee is not only flexible in the level of delivery and installation services it offers, but its ability to operate under its own brand as an extension of their partners or branded as part of their partners business. In either capacity, Apogee acts as an ambassador and extension of the reseller, manufacturer or vendor’s business.
Apogee maintains its customer service excellence by providing orientation, training and certification for all products straight from the leadership team, ensuring proper delivery and installation every time. From communication and delivery to warehousing and overall logistics management, Apogee aims to be an arm of their organization, providing the service their customers expect.
About Apogee
Apogee brings top-of-the-line, white-glove service to transportation, delivery, pre-inspection, installation, testing and orientation of appliances and furniture in North America. Working with manufacturers, distributors, vendors and retailers, Apogee applies its expertise in logistics management to the often-overlooked process of delivery and installation while providing top-notch customized service to customers. Additionally, Apogee’s trained delivery and installation staff bring peace of mind to a stressful process. For more information, please visit www.apogee-delivers.com
We provide complete door-to-door service, starting at the operations level with routing and professional dispatch. Certified delivery experts transport, deliver and set up or install the product.
