03/02/2016
Top 5 ways to stop "no packing slip" chargebacks
A Google for "Packing slip charge back" returns 71,200 results! Most of the results are buyer's listing of vendor chargebacks for not including a packing slip with the order. The penalty amounts range from $25 upwards of $200+. This seems like a lot of money to be charging for a missing packing slip, but in terms of lost efficiency by the receiving company, this seems to be fair compensation.
Having worked for a LTL carrier and running a third-party logistics company for the past 20 years, I can tell you that it isn't always the fault of the shipper that the packing slip did not make it to the receiver. There is a process by which the LTL carriers "cube out" their trailers. The vendor takes the time to include the packing slip taped to a carton then shrink wrap is placed around the box. However, the carrier must minimize the empty space in their trailers, so they cut the shrink wrap and load like you and I would load our U-haul trailer - filling every empty space. At destination the pallet is rebuilt and delivered to the receiver. However the packing slip could have fallen off during this process.
Vendors can ensure their customer receives a packing slip by following these steps:
Place in envelope and SECURELY fasten to a carton under the shrink wrap
Give a copy to the driver along with the bill of lading. Carrier will image the packing slip on their website
Email the buyer a copy of the packing slip
For suppliers who offer e-commerce B2B ordering, include the ability for customers to download packing slip
Store the document in a collaborative cloud service. This allows the buyer access to the packing slip at their time of need.
Unfortunately, once the order leaves your dock, you are at the control of the carrier's handling and it is unfortunate if a chargeback is levied against your invoice due to causes outside of your control. The extra steps above will cost you less to manage than the chargeback, so being proactive is the smart choice.