08/14/2026
Marine Parts & Service Manager
Position Overview
We are seeking an experienced and customer-focused Marine Parts & Service Manager to oversee our daily marine service operations, technician workflow, and parts inventory. In this dual-focus role, you will act as the bridge between our customers, service technicians, and vendor suppliers. The ideal candidate has deep technical knowledge of marine systems (outboard, inboard, and electrical), exceptional organizational skills, and a track record of running a profitable, high-satisfaction service department.
Key Responsibilities
1. Service Management & Operations
Schedule, dispatch, and monitor work orders for marine technicians to maximize shop efficiency and labor hours.
Serve as the primary point of contact for service customers: greeting clients, assessing boat/motor repair needs, providing estimates, and updating them on repair status.
Inspect completed work for quality assurance and conduct final walkthroughs with customers upon delivery.
Enforce shop safety procedures and ensure compliance with EPA, OSHA, and local environmental standards.
2. Parts & Inventory Control
Source, order, and maintain inventory for OEM and aftermarket marine parts, accessories, and maintenance supplies.
Manage supplier and vendor relationships to secure competitive pricing, handle backorders, and minimize repair turnaround times.
Perform regular physical inventory audits, track inventory turns, and minimize obsolete stock.
Stage parts and materials for upcoming repair jobs so technicians have necessary components ready.
3. Team Leadership & Financial Performance
Lead, mentor, and evaluate marine technicians and service support staff.
Track service metrics, including billable hours, warranty recovery rates, parts margins, and customer satisfaction scores.
Process warranty claims with marine manufacturers
Qualifications & Requirements
Experience: Minimum 3–5 years in marine dealership service operations, parts management, or service advising.
Technical Knowledge: Strong understanding of outboard/inboard engines, marine electronics, electrical, and hydraulic systems.
Whether you're hitting the mud, riding the waves, or cruising down the street, McKibben Industries has the right machine for your needs!
