08/20/2026
Going Above & Beyond at SYR! ✈️
We recently received a wonderful message from a passenger highlighting the exceptional customer service of Lynay, a gate attendant for United at Syracuse Hancock International Airport.
When a flight to Dulles, in Washington DC, was delayed twice, this passenger, along with many others, were faced with missed connections and stressful travel changes. With an important medical appointment the following morning, this passenger was determined to find a way to make it on time.
Lynay remained calm, compassionate and courteous throughout the situation. She went the extra mile, thinking outside the box to find an alternative routing through Reagan National Airport that ultimately gave the passenger a chance to make her appointment.
The passenger told us she was “really in awe” of Lynay’s grace and composure, especially while assisting numerous other passengers at the same time.
Thank you, Lynay, for showing what exceptional customer service looks like! Your kindness, professionalism and dedication make a difference, and we’re proud to have you representing SYR. 💙