06/30/2025
Update on Balikbayan Box Delays – Metro Box Cargo
Dear Valued Customers,
Since 2013, Metro Box Cargo has proudly served the Filipino community with reliable, secure, and heartfelt service. For the first time in 12 years, we’re facing an unexpected challenge — and we want to be completely transparent with you. We want to inform you that some balikbayan box deliveries to the Philippines may experience delays due to new government-mandated clearance procedures.
Due to a recent incident involving illegal drugs found in balikbayan boxes from another company, the Philippine Bureau of Customs and PDEA have implemented 100% inspection of all incoming containers. This affects all freight forwarders, including us at Metro Box Cargo.
News Report for Reference: https://www.youtube.com/watch?v=Op1b4oUeyu0
Here’s what you should know:
🔴This delay is not caused by Metro Box Cargo.
🔴We are not involved in the incident that led to the inspections.
🔴In our 12 years in business, we’ve never encountered a case like this — this is an isolated event.
We understand that each balikbayan box is more than just a package — it’s your love, sacrifice, and connection to home. That’s why we’re taking every step possible to ensure your shipments arrive safely and without unnecessary delay.
What We’re Doing to Support You:
🟢Regular departures from the U.S. continue as scheduled
🟢We’re coordinating daily with Customs and PDEA
🟢Only our trusted Metro Box team handles your boxes — no third-party couriers
🟢Our team will continue to call your consignee before delivery
🟢Each box is handled with care, tracked, and protected throughout the journey
Your trust means everything to us. And even during this temporary hurdle, we remain fully committed to you and your families in the Philippines.
Maraming salamat po sa inyong patuloy na pagiintindi at pagpapasensya.
Metro Box Cargo Team
Trusted by the Filipino community since 2013
EXCLUSIVE: Maghihigpit ang customs sa inspeksyon sa mga balikbayan box para hindi magamit sa krimen tulad sa pagpuslit ng droga. Nangangamba naman ang isang ...