10/12/2026
Senior Leadership Panel at the 2026 ADF Summit
The ADF Summit brought together senior aviation leaders for an engaging panel discussion on the challenges facing airline operations, the evolution of technology, and the importance of the aircraft dispatcher's role in shaping the future of our industry.
We were honored to welcome:
โข Joe Miller, Senior Vice President of Operations & Customer Center, Delta Air Lines
โข Gary Zeman, Managing Director of Dispatch, United Airlines
โข Jessica Tyler, Vice President of the Integrated Operations Center, American Airlines
The discussion was moderated by Taylor Cornwall, Partner at McKinsey & Company.
Throughout the panel, our speakers emphasized the importance of ensuring passengers reach their final destinations safely, recognizing that every journey carries a personal significance beyond the flight itself. The panel also discussed the immense impact of irregular operations on major airlines, their employees, and the customers who depend on them. Looking toward the future, panelists expressed cautious optimism about the modernization of air traffic control through initiatives such as SMART (Strategic Management of Airspace, Routes, and Trajectories), while acknowledging the challenges of implementing new technologies and the importance of incorporating operational expertise into their development.
A central theme of the discussion was the importance of preserving the aircraft dispatcher's voice as artificial intelligence and emerging technologies reshape airline operations. Panelists emphasized that while technology can enhance situational awareness and support decision-making, it cannot replace the human judgment, expertise, and responsibility required to exercise operational control. Dispatchers must remain actively involved in shaping operational decisions and the technologies that influence them.
The conversation repeatedly reinforced one clear takeaway: As aviation continues to evolve, the role of the aircraft dispatcher remains as essential as ever.