10/01/2026
If anyone is trying to contact Double A Hauling and not getting through or did get through and can’t hear the individual on our end, we apologize but are at the mercy of RiverStreet. Our office staff and myself have been around and around with them trying to get an answer as to why our phones aren’t working properly. When a call comes in all we can hear is about every third word as well as clicking and a screeching sound. I have explained that this is resulting in lost revenue but in today’s world no one really cares. Please keep trying to contact us via email @ [email protected]. One number that still works is 252 945 3136. That is the OG number for Double A that I currently have forwarded to our office. Until this problem is addressed by RiverStreet, that’s about all we can do. One excuse today was, well your area is a ported line that still runs through BrightSpeed. That was a new one. If that’s the case why did I leave BrightSpeed for RiverStreet? Questions no one at RiverStreet can answer. Talking to anyone at RiverStreet is frustrating to say the least. There is no urgency at all. Oh well your phones are out, put in a service request. Did that at least three times on Wednesday and all have come back “resolved”. How is it resolved when nothing has changed. I’m not as shocked as I should be because we live in a world where it’s always the other person’s fault. I just read someone’s post complaining about T-Mobile and not being able to run their business because of lack of service. That individual is in the same situation we’re in, just with a different provider. I feel for him because it is extremely frustrating. We had maybe two calls come through yesterday on a day when it normally takes two people to handle the incoming calls. We can’t stand much more of this. Lost revenue as a result of the inability to contact the company will lead to no company at all. If anyone is having this same issue with your landline, call RiverStreet until they get overwhelmed and maybe they may bless us with the service that we pay for each month.
