Mad Custom Cakes

MAD CUSTOM CAKES DISCLAIMER

* A deposit of 50% is payable on booking your cake. A full refund of your deposit will be made should you cancel your order at least 7 days in advance of your booking date.

* Cakes are made from heat sensitive products and are extremely fragile, even more so when it is a tiered cake.

* Mad Custom Cakes will not be responsible for cakes once it leaves our premises.

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We will not refund or replace damaged cakes.

* Cakes/cupcakes should be stored in a cool, dry place out of direct sunlight and in a fridge ONLY when advised.

* Weather conditions might hinder the use of some ingredients for example: fondant cover might not be possible in extreme humidity. The cake decorator will however confirm said with customer before proceeding with alternative cover/icing/decor.

* Although every attempt is made to provide an exact design and to match colours, cakes are a work of art and might we not be able to match details 100%. The final product may be subject to slight variations.

* Cakes should be transported in an enclosed vehicle with aircon.

* A flat surface for transport is very important. You can however level a back seat with something sturdy. The floor of a vehicle gets hot, so it is not a good place to stand a cake.

* Clear vehicle space of loose objects that can fall onto or roll into the cake.

* Drive carefully. (As if you are driving with an open bucket full of liquid that must not spill).

* Please be aware that your fondant pieces might contain floral wire, cocktail sticks for support. The cake might contain bubble straws or styrofoam for support. These are not edible.

* Tiered cakes will contain bubble straws and cardboard in between layers for support.

* All non-edibles will be communicated to the client on collection or delivery and will it be the responsibility of the client to convey this to their guests and venue. Mad Custom Cakes will accept no responsibility for physical harm that may occur due to the use of non-edible items.

* We are not a dairy-, nut- or gluten-free kitchen. Should you require any of the afresaid, we will take our utmost care to minimise cross contamination we cannot, however, guarantee said.

* We respect the privacy of our clients and will not publish photographs of our clients without their permission. We do however reserve the right to take photographs of baked goods and use those photos on our website, social media and marketing materials.